Reseñas (4.785)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 83% de las calificaciones son de 5 estrellas
  • El 9% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
14 de enero de 2022

I love all people who works here for their job. That app helps me create my bussines for a week . Thanks!

Gadyonsh
Ucrania
3 meses usando la aplicación
15 de septiembre de 2023

Great customer service

Antinoise
Francia
3 meses usando la aplicación
Fecha de modificación: 6 de noviembre de 2020

AfterShip worked great for years, and then all of a sudden, the notifications to our customers started to make no sense. The *|ITEM_NAMES|* tag has been broken since the beginning of August 2020. Customers were receiving notifications with tracking numbers that didn't match with the product mentioned in the notification. It caused a CX nightmare. We opened a support ticket in the beginning of August when this began happening. Support said that they would have it fixed by October. That sounded like a long time to wait, but we waited. Now in the 3rd week of October the issue is still not fixed, and today we receive an update to the support ticket which states "We will certainly fix it this quarter". We've had to turn off AfterShip notifications while waiting for support to fix the problem. 6+ weeks later, we still can't send out shipping notifications to our customers and support hasn't been able to fix the problem. UPDATE: 11/6/20 - still doesn't work. When will the *|ITEM_NAMES|* tag be fixed?

WinkBeds
Estados Unidos
Más de 5 años usando la aplicación
AfterShip respondió 19 de octubre de 2020

Hello,

We are diligently working in order to implement the fix. It requires very careful implementation so that it should not impact the other function of the application.

Rest assured, We will keep you informed regularly about the progress.

Regards,
Mukul Saxena

4 de mayo de 2017

Absolutely amazing! Easy as pie!

Mygentswag
Estados Unidos
3 meses usando la aplicación
19 de abril de 2014

First time online store owner. Ready to use a great new tool.

Neema Jewelry & Accessories
Estados Unidos
3 meses usando la aplicación
Fecha de modificación: 12 de agosto de 2021

Fantastic app with real great support. A very responsive team, always within reach. I should have discovered this service much earlier. Anyway, never too late! At present I'm on free plan hoping to upgrade to the pay plan as sales hit the top mark.

Smooth Choice Ecommerce
Reino Unido
3 meses usando la aplicación
13 de julio de 2023

The developer runs another set of apps under the name "automizely" that "generate traffic". Guess where this data comes from? It seems to come from unsuspecting websites that installed "aftership apps".

Need proof? Go to your thank you page, and you will see several "remarketing" pixels that do not belong to you. The Aftership app seems to collect your user data, and then sell as part of their other venture "automizely".

Once I raised it with them, they agreed to remove, but after 2 weeks, they are still dragging their feet.

Sunday Mattress
India
Más de 5 años usando la aplicación
AfterShip respondió 17 de julio de 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team has already worked on and fixed this for you.

We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

7 de marzo de 2016

Works as described, super easy to use

Timepieceboutique
Canadá
3 meses usando la aplicación
1 de marzo de 2023

quick reponse time and answered my question for my shopify account thankyou aftership tracking guys

Goddess Vibes Company
Estados Unidos
3 meses usando la aplicación
23 de julio de 2017

An extremely useful tool, a must have for your e-commerce store.

Supernewlook
Estados Unidos
3 meses usando la aplicación