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Good customer service, but it is a little bit confusing and time consuming to set up tracking page. Need to have tutorial videos to better help customers set up tracking page.
Thank you for your kind words.
Glad to hear about your experience with our customer support. As far as the issue with the videos not available for the setup, we are working on it to launch the help videos soon.
In case if any assistance is required, you can always use the chatbox option to reach out to us 24*7.
Regards,
The AfterShip Team
Support was helpful but not impressively fast. It is an extremely useful service, which although a little technical to get functional, is well worth the effort. Great product.
Great App...Kudos to the team for developing such a simple solve.
Great App, the free start is awesome
AMAZING tracking for our customers to use. Aftership somehow provides better tracking than the actual shipping companies. Fantastic app. Get it now.
I find this app very interesting and supportive
Great app, simple to use, easy to sync and allows for enhanced customer experience and confidence.
Aftership is awesome and the customers love it!!! Andrew is also very responsive and helpful.
Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.
I am sorry to know that you are concerned about the same shipment being added multiple times and this has caused you a loss in billing.
Your feedback has been registered, as we are constantly striving to make your experience better with our application.
We will try our best to ensure that your experience with us becomes a better one.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
Regards,
Rupam
Team AfterShip
Very useful app. The interface is friendly and makes it easy to provide customers with relevant information. A few glitches that kick me out of the app once in a while, but the pretty solid app.