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Just started with this app. User interface and documentation is pretty impressive. Very easy to use.
This app is an excellent app for high volume sales. However, Afterships free program doesn't come close to what Shopify provides for the customers. Shopify will email the customer on your behalf, give them a customized thank you for shopping with us page with a button to continue shopping after they have checked the status of their order, and a product picture of what they ordered. Aftership does not provide that to the customer, at least not on the free plan. Aftership only gives the customer tracking information on the free program. Where does aftership shine? Aftership shines with the seller, not really the customer, at least, not on the free plan. The seller can monitor what's happing with their packages. If you have a high volume of sales Aftership will work well for the seller. Customer service will respond to you, but it may take a day or two. I've only had one email that they didn't answer. The other emails they responded too, and I figured out how to fix the error that I sent on the email they didn't reply! I'm still under two weeks with this app, but that's what I've noticed so far. Hope this helps.
Just installed the app. Had a couple of questions so emailed support and they got back to me. It will now mean that we don't have to track for customers who want to know where their seat is outside of our Shopify/Aftership backend and app. This is a big time saver. We'll see how it goes and may in the future step up to include Afterhip's Premium capacity.
So far not happy with Customer Support.. I've sent 2 emails in 2 days with no response.. I like the App in general.. Shows many features for the free version
So far so good.. I will update
Really app is great, please work on support.... its very delay on response rest I don't have complain
Recommended. Good App, however we have had some issues with courrier auto selection, one of the couriers is not being picked up, others are being picked up correctly, trying to resolve
Fácil de instalar y configurar, soporta los carriers de México que necesito :D
This app is awesome. If the tracking history can be customized to remove Chinese words will be even better.
$0.10 per record is a bit too high, better if can consider reducing it.
Help has been super helpful
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip