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My store is still new and so I haven't started using the app live, but the support from the team have been exceptional with ensuring my store is ready for launch. Keep it up guys. Can’t wait to launch
We are just starting with AfterShip but the customer service has been fantastic and the app is very flexible.
I used this app for my eshop and it's really simple!
great product, I highly recommanded it now to purchase it !
Hi there,
Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.
Best,
Shahbaz
easy process to install the app, great delivery updates
I had some problems when configuring the application due to lack of knowledge, but it is very simple even at the beginning. Customer service guided me through a few steps in the setup. The chat responds on the spot and they are very welcoming! Congratulations to the whole team!
Very simple, clean and useful app. No major issues. Love the fast server response. Excellent!
AfterShip Order Tracking is a really good, quick solution to post-purchase customer experience. Highly recommended.
I used this app for a try and thought it only take about $9/month. I didn't link my credit card Then it charged me $1300 two months through shopify without any notification. disgusting team and bad service. Your reply to my review is forked tongue. If you truly vealued me as your customer, solve the problem then! Don't ask stupid question again and again especially it was answered! REFUND ME AS SOON AS POSSIBLE!
I am sorry to know that you are being charged without any notification. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Your issue would be dealt with utmost priority. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Rupam
Team AfterShip
The app works alright and does what it's supposed to do. The issue is with their pay wall, and more likely, management. Yes, customer service is there when I need them but English is not great so I find myself holding back from actually asking questions because the amount of time it will take to further explain my issue is not worth it. I was on a paid plan, customized my emails, then cancelled my plan and wanted to change the old logo out from my customer notifications. This was apparently not possible unless I upgraded my plan again. Have been using them off and on, trying to give them the benefit of the doubt but the service is very inconsistent. I would not recommend. Save your time and money.
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app and wished for the features to be more flexible.
Please note that there are different plans with different features catering to the requirements of our users. The ‘Free Plan’ has basic features and if you wish to use the advanced features then the plan can easily be upgraded so that you can enjoy the benefits of the additional features.
The details of the plans and their features are available on the website also so that there is no ambiguity related to the pricing and features.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
AfterShip
AfterShip is a wonderful app. It did everything it claimed to do at a high level. I would use AfterShip again and would highly recommend it to a friend.