Reseñas (4.775)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 83% de las calificaciones son de 5 estrellas
  • El 9% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
29 de octubre de 2023

I did have to speak with customer service and the rep that helped me"Nitin" was very helpful and understood my concern.

KallateralBeaute
Estados Unidos
Casi 4 años usando la aplicación
18 de octubre de 2017

Would be better if it had translations.

Raw Foodie
México
Alrededor de 4 años usando la aplicación
Fecha de modificación: 22 de mayo de 2020

This app support is ridiculous. Anurag Pal, the lazy guy that dont want to help me with any of my problems. His words "AfterShip is just a tracking app, contact your courier for support"

Fuss Company®
Brasil
Alrededor de 4 años usando la aplicación
Fecha de modificación: 21 de febrero de 2018

Excellent app! I used to spend A LOT of time tracking multiple parcels on multiple websites to ensure everything was going where and when it should. Now I can see all my shipments on a single webpage with clear status flags to tell me when all is well or where I need to chase things up.
And the developers even added a new courier for me when I flagged up that it wasn't on their system. How's that for good customer service!

UPDATE
We have now upgraded to the pro version of the app. It allows us to brand our tracking pages and links. I particularly love the way we can attach our Instagram feed to a customer's tracking page - we find that Instagram is the best social media for driving traffic, so we are keen to keep pushing that wherever possible. This is still the No. 1 app that we could not do without.

UPDATE JANUARY 2018
Unfortunately this app is now unable to track any consignments sent by Royal Mail in the UK, so it has become of very limited use (although it can still track other courier services). This is not any fault with Aftership - it is due to a restriction that Royal Mail have introduced (very unhelpfully!). My only complaint is that Aftership continues to import all UK Royal Mail shipments along with shipments sent via other couriers and then wants us to pay for these, even though they are not tracked. I have raised this issue with customer support several times, but just get a cut-and-paste respond that doesn't actually address the problem. For that reason I have dropped my star rating. But in the interests of fairness, it is worth noting that you will probably find this to be a very worthwhile app as long as you don't use the Royal Mail in the UK.

UPDATE FEBRUARY 2018
Unfortunately things have just got worse. To try and resolve the problem with Royal Mail items not being tracked, I simply removed it from my list of couriers. However, Aftership continues to import every single Royal Mail shipment from my online store. Tech support just send the same old cut-and-paste replies but don't actually do anything that fixes the problem.
With regret, I have to reduce my once rave review to a big fat raspberry and give it ZERO STARS (even though it won't actually let me give less than one). Time to uninstall and find something better. What a shame : (

Thatprotein
Reino Unido
Alrededor de 3 años usando la aplicación
Fecha de modificación: 23 de marzo de 2021

We've been using Aftership for a few years. It is a great app, but we are now going uninstall and use Shopify's default shipping notifications. One thing to be aware of if you are considering this app, is that you will be forced to pay an extra $10/mo for an SSL. If you don't, your customers will see a 'not safe' message on your tracking page. Other than that, it works as well as they say it does.

Cloud 9 Expressions
Estados Unidos
Casi 4 años usando la aplicación
23 de febrero de 2023

Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you

Welder Nation
Canadá
Casi 4 años usando la aplicación
AfterShip respondió 23 de febrero de 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

18 de febrero de 2021

This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.

Youtheory
Estados Unidos
Casi 4 años usando la aplicación
AfterShip respondió 18 de febrero de 2021

Hello,

Thank you for your kind words.
We are really eager to know how we can make your experience a 5 star one.

You can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.

Kind regards,
Mukul Saxena

4 de julio de 2021

Very responsive customer service. app had stop for awhile, i didn't know cos it need update. Trying out the updated version now, good app

Bluemoon Secrets Chamber
Singapur
Casi 4 años usando la aplicación
3 de abril de 2017

Awesome app! Easy to use and customize, ultra powerful, good price... 5 stars.

Kikelox
Estados Unidos
Casi 4 años usando la aplicación
21 de febrero de 2017

This app is most definitely one of my favorite apps in the Shopify app store. I've used AfterShip plenty of times in the past to track my own packages and it has always been exceptional, but the way Aftership integrates with your Shopify store is really something else. It makes accessing and tracking shipments much, much easier (and I can see all of my customers' info should I ever need to send them an email, update information, and the like). Great app!

Y Label Apparel
Estados Unidos
Casi 4 años usando la aplicación