Reseñas (1.298)
Refinar
-
Por calificación
If you're looking for a straightforward tracking app that supports a variety of carriers, look elsewhere.
We invested time and effort into integrating AfterShip's tracking pages and notifications, only to discover a critical limitation: many carriers are only supported under their Premium plan, which starts at $239/month. This crucial detail is not disclosed on their plan pricing page, which feels deceptive.
In the logistics world, carriers can change frequently due to shifting global dynamics. Having access to a wide range of carriers shouldn’t be a gated feature. AfterShip’s approach means you're eventually forced into an expensive upgrade, even if you started with the assumption that all carriers would be supported.
When we reached out to their support team to explain the situation and pointed out the lack of transparency, we were met with zero empathy or viable solutions—just a push toward the Premium plan. It’s disappointing to hit a paywall on such a basic and essential feature, especially without prior warning.
Until we find a more transparent and reliable alternative, we’re reluctantly going to Premium. But we definitely wouldn’t have chosen AfterShip had we known about this hidden restriction.
Hello Geek Tropical Team,
Thank you for sharing your feedback.
We understand that merchants may change carriers, and we already have most of the carriers available in all plans. We also want to emphasise that when choosing an application where you will be using a crucial carrier for integration, we recommend reaching out to our support team first or checking a list of supported carriers to ensure that the right plan and application are selected.
Due to certain limitations with Royal Mail integration, we have a page dedicated to its integration explaining the applicable plan merchants need to be on to be able to access it. I'm sure as a user of Royal Mail, you are aware of the restrictions and policies they already have.
While we understand that it may sound unfair to upgrade a plan to use a specific carrier but this is due to the said limitations.
Please feel free to contact us for any further questions.
Regards,
Shafiq Alam
Team AfterShip
Updated: 2025-07-11
Every useful custom feature requires a premium subscription, with real flexibility only available on the $239/month plan. For a new or small store, the entry plan is $11/month, but most customisation is locked behind the premium tier. The duplicate cookie banner was the final straw. At this price point, I’d expect far more control and value.
Customer service was generally responsive and polite, both during regular use and when I decided to leave –they answered my queries and followed up until the cancellation was fully processed.
During the cancellation process, I was offered a 50% discount for three months, but you have to confirm cancellation several times and are forced to provide a reason just to proceed. Even after all that, you cannot actually delete your account until your paid plan expires (in my case, almost a month later). If you want to delete it immediately, you have to chase support. This feels needlessly obstructive and unfriendly to users who wish to leave.
The business model screams, “We’ll get one big customer rather than twenty happy small ones.”
Hello Glam Circle Team,
Thank you for the detailed feedback.
It's unfortunate that while we have provided answers to your queries as well as provided the necessary details along with an exception to provide full refund of the $11 you have paid for your subscription, you still felt that our application deserved a 1 star rating.
Our competitive pricing is to ensure that we can cater to business of all size and still be able to provide the basics to merchants who have different budgets and requirements and scale up to Enterprise level where customization and feature requests are considered.
While we ask our customer why they want to cancel their subscription, this is not a mandate question and at no time have we forced you to provide a reason or held up the cancellation.
Cookie policy is something we cannot override which was also informed to you during the chat conversation.
We thank you for your time in trying out our application and we recommend that in the future to cross checking the features & price comparison available on any application's website prior to subscribing to a plan as that will make it easier to decide if the price vs features is within your budget and requirements.
Regards
Philips
Team AfterShip
Pointless app. All it does is show a blank screen, no information and customer service does not help. Was looking for a replacement and this was reccomended but no idea why.
Also, when the entire sidebar of a main app is just redirecting you to all the other paid items it is really annoying when looking for a simple tracking app.
Might be good to some but this app has done absolutly 0 for us an no customer service help. We are not even able to cancel a subscription as anything on the back end is a blank screen.
Not a cache issue, browser issue, etc, Good luck yall.
Hello Kawaii Stop Team,
Thank you for sharing your feedback.
We apologise for the inconvenience caused, and we have checked to see if there was any outage of services which could result in a blank screen, but there was none. Generally, this happens due to the browser, and it can be fixed by clearing the cache. Alternatively, one can also use a different browser to access the dashboard.
As for the quick access panel on the left-hand side of the dashboard, it is meant to be used by users who use multiple apps to switch quickly between apps, and it is not our intention to push our users to buy more products.
I hope I was able to clarify any doubts please reach out to us, and we will be happy to help you access the application.
Regards,
Shafiq Alam
Team AfterShip
What a waste of time and mediore customer support. The carrier is not connecting to the right one. You have to do it manually everytime. I've opened a resquest, and everytime the assignation doesn't work. It take days for a resquest and the chat support is trash. Be aware if your connectors doesn't work, you're screwd
Hello Trippin Store Team,
We appreciate you taking the time to share your feedback.
Regarding carrier connections, our system is designed to automatically assign the correct carrier, but we understand that manual adjustments can be inconvenient if issues arise. We try our best to provide a seamless experience however, it depends on the level of integration the carrier offers.
As for support response times, our records indicate that our team has addressed your request for carrier mapping within our standard service windows. However, we regret if our communication wasn’t as clear or timely as you expected. We take pride in our support, and we’re continuously working to improve both speed and clarity.
We’d appreciate the opportunity to make this right. Please contact us so we can ensure your experience reflects the level of service we aim to provide.
Regards,
Shafiq Alam
I was totally scammed by this app. DO NOT EVEN TRY IT, they charged us just to import orders, as they promised this would fix the analytics. Anlytics don't work, even with the highest plan.
Hello Balance Phone Team,
Thank you for sharing your feedback. We have reviewed your comments and would like to clarify that the pricing details of all plans are publicly available with a detailed comparison of the features included in the respective plans.
Addressing the issue with the analytics section of the AfterShip dashboard, it is working as intended and we advised you on the chat. Since you had imported more than 100 orders in bulk, which had various statuses, the data being calculated is based on the basis on "imported" date, which was also explained on chat.
The Analytics section will always reflect the data which is available in AfterShip tracking, and in case of any discrepancy, you can always reach out to us.
Regards,
Shafiq Alam
Team AfterShip
Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks.
I do not recommend them.
Hello Feel-Ink Team,
Thank you for sharing your feedback. We apologise for any inconvenience caused.
We have reviewed your support tickets and would like to clarify a couple of details. We allow our users who are using our basic plans to test and use the features available in the premium plan for 7 days free of charge. This allows users who wish to upgrade a period of 7 days to test the features and find out if the premium plan is a better fit for thier requirement. In an ideal setting, a merchant can access this trial and decide if they wish to upgrade or go back to the plan they were using earlier.
Once the trial is initiated, it automatically upgrades to the premium plan at the end of the 7-day trial period if not cancelled by the merchant from the billing section in the AfterShip Admin page.
I hope this clarifies any doubts you had about the changes to the billing for your account.
Regards,
Shafiq Alam
Team AfterShip
Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.
Dear Customer,
We truly prioritize cancellation requests, especially in situations where the owner may no longer have access to their store or the AfterShip account.
To assist you effectively, we kindly requested some additional details to confirm your authorization to make changes to your AfterShip account.
Once we received the necessary information, we promptly canceled the account and updated you in the same chat thread.
We sincerely apologize for the one-hour delay in processing your subscription cancellation. Our intention was to ensure that your request was coming from the appropriate person or account.
Regarding the subscription charges over the past three years, we encourage our merchants to review their active subscriptions before closing their stores. This allows for any necessary cancellations or adjustments accordingly, ensuring that they are only paying for the services they require.
We greatly appreciate your feedback and want to assure you that we are always here to assist you. Please feel free to reach out via email or chat if you need any further support.
Warm regards,
Philips Tourangbam
Team AfterShip
Too expensive and support is mediocre.
Hello Japanese Taste team,
My name is Philips from AfterShip reaching out to see if you can give us an opportunity to address the concern(s) you may have which led to your cancellation of the AfterShip Tracking Premium 36K annual subscription.
We understand that our product may seem expensive as compared to other competitors in the market but rest assured the features and offerings we provide are the best the available market.
We reviewed some of the queries you have raised before like the cost for member seats and the ability to use AfterShip Tracking on multiple stores/brands and while I understand that it may seem expensive to have each store with their own subscription, you can always connect multiple stores with AfterShip which can work for your business.
We'd love to set-up a call at a time of your convenience to discuss further and understand your business requirement.
I can assure you that we can address the concern of adding team members and any concerns you may have should we get the opportunity along with any queries you may have.
Please share your availability and time zone so that we can schedule a call to further discuss the way we can help your business by sending an email to support@aftership.com.
We look forward to hearing from you.
Regards
Philips
Team AfterShip
Just subscribed to the Essentials plan (which already feels overpriced), but I needed it for DAO updates. Now they're asking for an extra €60 just for the carrier masking feature — which is essential for dropshippers who want to hide shipments from China. On top of that, the support is really poor. Overall, super expensive compared to other providers like ParcelPanel.
Dear Customer,
Thank you for sharing your feedback.
While we understand your concern that our application feels overpriced, please note that our services and features are in line with the best in the industry and offer competitive pricing vs features.
Our subscription costs and features are publicly available on our website, which also mentions that the Carrier Masking feature is available on our Pro and above Plans, along with a host of other advanced features as per the plan you decide to opt for.
In regard to the comment of "poor support", our support team did share the correct information you had asked for concerning the plans and corresponding features. While we understand that not all plans fit the requirements of all businesses, our goal is to offer solutions that fit the requirements of as many businesses as possible at a competitive price point.
I hope this has cleared any doubts that you had about the available plans and the features.
Regards,
Shafiq Alam
Aftership does not work correctly and their support is terrible.
Hello Forza Sports Team,
Thank you for taking the time to share your feedback, and we apologise for any inconvenience caused.
We have reviewed your conversation with the our support team and we would like to clarify the reason for the delay in response. The issue you had reported required an intervention from our development team as it was outside the purview of our support team.
While we strive to reduce the time it takes to offer a resolution on the live support channels at times technical issues take a bit of time to get fixed. We will take your feedback and work on to improve the level of service we offer.
Regards,
Shafiq Alam
Team AfterShip