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Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!
Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.
Dear Customer,
We truly prioritize cancellation requests, especially in situations where the owner may no longer have access to their store or the AfterShip account.
To assist you effectively, we kindly requested some additional details to confirm your authorization to make changes to your AfterShip account.
Once we received the necessary information, we promptly canceled the account and updated you in the same chat thread.
We sincerely apologize for the one-hour delay in processing your subscription cancellation. Our intention was to ensure that your request was coming from the appropriate person or account.
Regarding the subscription charges over the past three years, we encourage our merchants to review their active subscriptions before closing their stores. This allows for any necessary cancellations or adjustments accordingly, ensuring that they are only paying for the services they require.
We greatly appreciate your feedback and want to assure you that we are always here to assist you. Please feel free to reach out via email or chat if you need any further support.
Warm regards,
Philips Tourangbam
Team AfterShip
Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.
This app is extremely helpful in keeping our business organized and to keep clients up to date on their order progress. We would strongly recommend this app for all businesses with logistical needs.
Great support team, came in and helpt me solve a problem trough google meeting.
Aditya und ihre Kollegen sind wirklich sehr bemüht, alle Fragen rund um AfterShip zu beantworten.
Das Programm ist sehr umfangreich aber einfach zu verstehen.
Man muss zwar etwas Zeit investieren, damit alles vernünftig eingestellt ist... aber dann hat man ein mächtiges Tool für Tracking, E-Mail Benachrichtung und mehr an der Hand!
Just subscribed to the Essentials plan (which already feels overpriced), but I needed it for DAO updates. Now they're asking for an extra €60 just for the carrier masking feature — which is essential for dropshippers who want to hide shipments from China. On top of that, the support is really poor. Overall, super expensive compared to other providers like ParcelPanel.
Dear Customer,
Thank you for sharing your feedback.
While we understand your concern that our application feels overpriced, please note that our services and features are in line with the best in the industry and offer competitive pricing vs features.
Our subscription costs and features are publicly available on our website, which also mentions that the Carrier Masking feature is available on our Pro and above Plans, along with a host of other advanced features as per the plan you decide to opt for.
In regard to the comment of "poor support", our support team did share the correct information you had asked for concerning the plans and corresponding features. While we understand that not all plans fit the requirements of all businesses, our goal is to offer solutions that fit the requirements of as many businesses as possible at a competitive price point.
I hope this has cleared any doubts that you had about the available plans and the features.
Regards,
Shafiq Alam
This app told me I could integrate with Klaviyo in an Essential plan. But I must upgrade to Pro (+$100) to work with this function. I think it's tricky. And with $119, I have many other options to work with that are better than this.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I apologise for any confusion you have regards the Klaviyo integration plan. I like to share that the Klaviyo metrics are available only for the pro and above plan users, you can check the pricing link to know the list of features available under the specified plan.
We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team Aftership
Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.
Hello Medicus Team,
I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help.
Our subscriptions offer you the flexibility of either Shopify Billing or via Stripe and we leave it upto our merchants on how they prefer to be billed.
As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section.
We've emailed you with the details and would love to set up a call to help address the issue.
Regards
Philips
Team AfterShip
Very helpful and quick to respond. My concern has been resolved in a timely manner.