AfterShip Order Tracking

Good app: a must-have. Good support as-well! I messaged their support and they responded in 3 minutes.

The support is very helpful en clear and helps you within minutes! The tracking page look clean and the app is easy to use.

Aditya was absolutely amazing in helping me with a few questions that I've had. She was very kind, very helpful and overall my experience with her as well as AfterShip has been amazing.

A+ for the app, D- for the support. Love the functionality of the app, BUT for as critical and time-sensitive a function as communicating with customers about their shipping information -- especially at the holidays -- the developer should offer more and better support than e-mail only a day later than when you need help. Also, the YouTube videos are out of date. We'll keep using it...and hoping we don't need timely help.

helped me extend my trial. Thank you. And since you are FORCING me to do a minimum of 100 characters, I will go on and on until I 've reached that number.

Used this for 3 years but now it's unbearable. Overpriced and tracking only really works a handful of times. The customer support only responds once a day so it a week+ to get anything fixed

It was super easy to get tracking for my customers, even if I didn't know what I was doing, it worked LOL. And when I had a question, someone helped me in like 1 minute. Love it!

I just got much help from Amish. So helpful! He went the extra mile in helping me with numerous things concerning my tracking pages and connections etc. So friendly and patient. I highly recommend you choose Aftership. I am super impressed. Eventually chat was getting difficult to explain my issue, so Amish even took the time to help me over voice call on Google Meet. Many Thanks Amish! You are one of the reasons why I will stay with Aftership.

Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains).

Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.

Love the automation. Less work for me!