Avis (4 785)

Note globale
4,7
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
17 janvier 2024

Very friendly & helpful. Looking forward to get more informative support again!

Revive your living
Inde
3 mois d’utilisation de l’application
Modifié le 10 juin 2019

I use this app to help keep with with customer's tracking information. It helps me a lot by cutting down on customer's inquiries about their product(s) when being shipped.

Pawjet
États-Unis
4 mois d’utilisation de l’application
24 mars 2023

Amazing support from the customer team !!very easy to use it!!
I start used and I already love it !!!!!

eliteflame
Royaume-Uni
4 mois d’utilisation de l’application
6 janvier 2022

Otimo atendimento, paciente, atencioso e dedicado, aplicativo bem feito e completo....................

By Pegasus
Brésil
4 mois d’utilisation de l’application
29 janvier 2021

This app is amazing and helps customers track their orders effortlessly. I also had to contact customer service and they were so helpful and patient.

boek
États-Unis
4 mois d’utilisation de l’application
20 avril 2017

Very happy with Aftership. Makes tracking a breeze. Thank you

The Luxury Swimwear Store
États-Unis
4 mois d’utilisation de l’application
3 novembre 2021

i used this app to set up tracking page and to better track my orders. so far i love it. it seamlessly works with my shopify store.

Home Wind
États-Unis
4 mois d’utilisation de l’application
Modifié le 4 mars 2024

Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all.

I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.'

Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.'

Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money?

I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization.
----------

Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.

Arte Reverie
Italie
3 mois d’utilisation de l’application
AfterShip a répondu 5 mars 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We completely understand your frustration with the lack of synchronization for certain orders and the confusion regarding the tracking options available in your plan.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

5 juillet 2023

There is an issue with my order notifications not going through.
Sample Order Tracking: 1000021118952
I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.

Motofork
Émirats arabes unis
4 mois d’utilisation de l’application
AfterShip a répondu 5 juillet 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We do understand that you faced an issue of email notifications not getting sent to the customers and for that, we have already escalated it on a priority basis to get it resolved at the earliest.

We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

3 avril 2023

Muito prático, além de que o suporte é muito eficiente e rápido em ajudar

Ark Store
Brésil
4 mois d’utilisation de l’application