AfterShip Order Tracking

I love the ability to send my customer shipping updates, as it becomes annoying to respond to all shipping inquiries.

Definitely a useful app. Much needed for our store.

a very good services and help, you can choose many option of pricing for beginners and professionnal

At first it worked well, but now there is an annoying bug which has never been resolved for months!

Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.

When you check with 17track, it is clear that Aftership is mixing in Bullshit data.

So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.

The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.

I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(

So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!

I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.

That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.

Unfortunately I can't recommend this app to anyone.

Awesome support team! I am new to the app but so far it's been great with an easy install for a novice like me! Definitely would recommend!

I can not thank the support team at Aftership enough for working through all the questions and the special request that I have had for both the tracking app and the new returns app. Both apps work great and provide a very clean user interface for my customers to track their orders and process returns. Keep up the great work Aftership.

Great app! Would be 5 stars if translation was possible :)

This app is awesome!!! It helps in my business and not having the customer service team scrambling for every tracking number. It helps us to reach out to our customer in terms of order tracking!

It's an amazing way to keep track of your orders.

This app is SOOOOOOO useful. If you put on your home page, as I did, it stops all the emailing back and forth. The customer can plug their tracking # right in and it gives them all the movement info on their purchase. If I could give this app 10 stars I would!!

Awesome and thank you so much for making my shopify store "customer friendly"

Lori
bybirthdayteez.com