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Really bad app. majority of my shipments aren't even trackable. Also you cant change the button color. wish I could give 0
Apologies for any inconvenience caused.
There seems to be some error at your end.
Please respond to the email sent to you and we will fix the issue.
The integration is not easy and not at all intuitive, the analytics and insights are limited and not as extensive as advertised, the adjustments on the tracking page are very limited, the support is very good though and was very helpful. Overall, expensive, features are much less exciting than expected, but we still hope it will help us improve customer experience.
Thank you for your kind words.
I have forwarded your suggestions to the concerned team. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one.
AfterShip Team
Thank u so much Sonali for helping me through the setup of the app. You have been of great help. Thank u.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
AfterShip Team
Love using Aftership to be able to easily track all my shipments. Works perfectly for what we need at www.mcdowelltime.com
They ask for review before they let you use the app. I cant get the app to install. The error I am getting API key error. On the phone with Shopify support now.
It was easy to use, domain verification was a little confusing but i figured it out eventually................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Hello,
We are always open to your suggestions.
One of the members from the concerned teams will reach to resolve your issue.
Regards,
Mukul Saxena
Very bad customer service. suddenly disappears or just not able to help. Shreyasi was the only competent one of all
Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused by the issue you encountered.
I would like to inform you that Royal Mail does not share data with any third party directly. AfterShip works with Royal Mail's subsidiary, Intersoft, to obtain shipment data. This data will only be sent to AfterShip if Royal Mail has obtained consent from the end-user (i.e. merchant) side.
If you need any further assistance please reach us through live chat or via email at support@aftership.com.
Best regards,
Team AfterShip
Doy 3 estrellas porque la acabo de descargar y de momento me gusta lo que veo y la atención al cliente perfecta, cuando empiece a usarla pondré si sigo pensando igual. De momento genial
Nos alegra saber que le gustó nuestra aplicación y la encontró útil.
Estamos abiertos a sus sugerencias. Háznoslo saber. Siempre es bueno comprender los requisitos de nuestros usuarios para que podamos cumplir con sus expectativas y ofrecer una experiencia atractiva.
Si necesita ayuda con la aplicación, no dude en ponerse en contacto con nosotros. Nuestro "equipo de soporte" está disponible las 24 horas del día, los 7 días de la semana para ayudarlo. Siempre puede contactarnos a través de la opción de chat en vivo disponible en su cuenta o enviarnos un correo electrónico a support@aftership.com
Haremos todo lo posible para asegurarnos de que su experiencia con nosotros valga una calificación de 5 estrellas.
Saludos,
Nitish
Equipo AfterShip
5 star customer service they were great! App itself is 4 stars but is super good as it integrates with Klaviyo emails so I can already use my preset themes and layouts (as well as edit it in an app I am familiar with). Some down sides were that the tracking page is a little bland/empty. I've seen others with a map showing the end/current destinations. Another thing is that there is no blacklist option available so I have to figure out the filters I will use on Klaviyo's end instead. They said they will implement these soon enough so I'm excited for that.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.
Regards,
AfterShip team
First time using this app. So far so good will need to properly use it to provide further feedback. Customer support is very helpful and efficient!
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support.
We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:
support@aftership.com.
We will do our best to make sure your experience with us is worth a 5-star rating.
Regards,
Rupam Sarma Tamuli
Team AfterShip