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AfterShip Tracking's live order tracking feature is a game-changer for my business, but what really stands out to me is their outstanding customer service. The team is always willing to assist me with any questions I have, and they make me feel heard and valued as a client. Thank you for such a positive experience!
good
Be careful of unexpected charges even though you may have un installed the app 2 months earlier
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Also, regarding the charges, if you exceed the quota or you use SMS then you need to pay extra in the next billing.
We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Best regards,
Team AfterShip
Great functionality for my business!
Exceptional support from Rajat! The AfterShip Order Tracking app for Shopify has elevated our tracking experience with its efficiency and ease of use. A must-have for seamless order management. Five stars!!
very good ! exelent ! thanks for the support!
simple. effective. free
Excellent customer support from Priya
Amazing customer service. Garvita was helpful and all of my questions were answered!
Absolutely useless customer service from Ankit. They take no responsibility for their partners that plugin to their software. It's ridiculous. Awful, awful customer service and the software is pretty awful too. Can't believe it's so expensive.
Thanks for your valuable feedback.
We understand that you are not satisfied with the support you have got which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip