Avis (4 769)

Note globale
4,7
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
5 février 2014

Just started using it on our website and it's looking great. Wondering if we can translate all to spanish. Keep up the good work!

pet n'GO
Mexique
Plus de 3 ans d’utilisation de l’application
Modifié le 22 janvier 2016

Just love it. Works perfectly.
I would suggest to add MaltaPost as you dont have it ;)
Great job guys!

Metju
Espagne
Plus de 3 ans d’utilisation de l’application
6 mai 2017

Aftership is fantastic, not only does provide a seamless tracking experience for my customers, it reduces the time required to properly manage customer service and after sales support. As well as helping my customers, the app has definitely made me a lot more confident in running my business. Aftership's apps are essential for everyone who is serious about their ecommerce business.

Hoodlyf
Australie
Plus de 3 ans d’utilisation de l’application
22 février 2016

Easy to use, Great customer service! Customers love it and the real time updates are wonderful!

Onesies Downunder
Australie
Plus de 3 ans d’utilisation de l’application
4 juin 2016

We have used this app for about 10 months and in the last 2 months we decided to go to the pay model for email and sms notifications.

A couple positive changes:
1) The SMS notifications get directly to your customer and this really sets us apart from many of our competitors.
2) The SMS allows us to give last minute tips & reminders for customers to get a better experience out of our products
3) We have had alot of customers screen shot the SMS notifications (on delivery) to show their excitement that their package is en route.

General Questions to ask if this is for you:
-I started with more SMS notification points (on pickup/on delivery/on receipt) and I found the SMS optimal point was at delivery/on exception as it kept costs down but worked well with the email notifications as they could provide more in depth communication
-Make sure you review all of your apps/ecommerce/shipping software to make sure customers are not getting too may emails so they do not have overload hit
-I think it is a great practise to notify customers in the delivery receipt that you will follow-up with them with a quick review email in 1-2 weeks time. We did this and it increased our review frequency. This was an interesting result as the review frequency increased and more in depth and helpful feedback (positive and negative but mostly constructive)

All and all, a great app, integrates well, easy to use, and I will say it is definitely unique and worth the money.

Suva Beauty
Canada
Plus de 3 ans d’utilisation de l’application
Modifié le 6 février 2024

Nitin has been particularly helpful with answering my questions, timely and friendly service. Afterships new Okendo integration, allowing us to use a "delivered" trigger for our Product Review and therefore Post Purchase emails is great. Customers will love this communication being timely rather than receiving a blanket delay.

Mr Pool Man
Australie
Plus de 3 ans d’utilisation de l’application
20 juin 2017

Aftership is a must must MUST! My company was using Aftership's website to track international shipments from the USA because once it left the USA, USPS's tracking stoped updating, but Aftership tracks even when the item transfers to different shippers in different countries! We didn't even know there is a Shopify app, but now we have create a track orders page and a returns page with their plugin and it honestly saves so much time responding to emails about tracking and returns! Can't say anything but good about this App!

Gadget Tactical
États-Unis
Plus de 3 ans d’utilisation de l’application
9 août 2023

Great app, we have been using it for a long time.
Ritika was able to solve the problem quickly, thanks for her amazing work!

Separatec
Chine
Plus de 3 ans d’utilisation de l’application
25 janvier 2017

good for fitness . Works well. Highly recommend

Fitnessgearusa
États-Unis
Plus de 3 ans d’utilisation de l’application
29 octobre 2016

This app does a great job at notifying our customers about their packages from multiple fulfillment centers. Best of all it can notify us about exceptions before they become a problem. It really makes us look good! Would highly recommend it.

Nutrition Education Store
États-Unis
Plus de 3 ans d’utilisation de l’application