Avis (1 450)

Note globale
4,5
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 7 % des avis sont des avis à 1 étoiles
6 août 2024

Premium is really overpriced. I did premium purely for the custom tracking domain, but majority of the premium features you need to spend a few thousand a month for Shopify Plus to use. The auto-guessing the carrier with premium is almost always wrong. Every day I have to manually assign the carrier to the shipments. Glitches keep happening where it looks like packages are all in one package when there are multiple packages, so I get angry emails from customers demanding refunds when only one item arrives. It keeps importing tracking numbers twice. It also isn't fair that they will only let premium have a custom domain. My Apple and PC devices won't load the AfterShip link because it thinks its spam. I downgraded from the premium $239 a month down to the $59 plan. When you pay that much for an app every month, you expect it to work smoothly. $59 is all its worth to me.

The Autistic Innovator
États-Unis
Environ 2 mois d’utilisation de l’application
AfterShip a répondu 7 août 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered and appreciate your detailed insights.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We completely understand your frustration with the shipment's import and auto-detection issues.

We really value your business and we've sent you an email with all the updates and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

9 novembre 2024

not bad

Blue Buddha Publication
Inde
16 jours d’utilisation de l’application
AfterShip a répondu 10 novembre 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

5 octobre 2020

I'm not even sure what this plugin does beyond the basic capabilities for Shopify. $200 /month so customers can have a streamlined tracking page? no thanks

SaltWrap Store
États-Unis
Plus de 3 ans d’utilisation de l’application
AfterShip a répondu 6 octobre 2020

Hello,

We can have a quick discussion in order to explain the features, provided by AfterShip.

One of the members of the concerned team will reach out to you over the email.

Regards,
Mukul Saxena

Modifié le 20 mai 2020

they charge according to a plan that appears nowhere in the description or on their site?
Update: Problem was solved in the end with an upgrade to a paid plan.
SSL on custom domain tracking page costs 10$/month.
I still don't like the filters options on orders tracking page .
I did not try the alternatives apps but improvements could be made.

carolay.co
Roumanie
Presque 2 ans d’utilisation de l’application
AfterShip a répondu 21 mai 2020

Thanks for the review, we want to understand this feedback better.
Could you please reply back on the email, so we can schedule a meeting?

Modifié le 4 décembre 2022

My initial experience with Aftership was fine. Despite it's inability to automatically link a tracking number to the corresponding carrier. What eventually got me fed up with their App, was extortionate paywalls behind common basic features; such as a custom tracking page. Which is now unavailable unless you pay over $110/Month. With the $11/Month Subscription, all tracking numbers are redirected to the generic aftership tracking page, with afterships own promotional texts everywhere. We have since moved onto better shopify apps, with smarter tracking algorithms and at fairer prices.

Wolph
Royaume-Uni
Environ un an d’utilisation de l’application
24 novembre 2017

100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India.
Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.

Gottago In
Inde
12 mois d’utilisation de l’application
17 juin 2021

Amit was so helpful to offer screen share attention to our customer's pending parcels left marked 'Returned To Sender'. But we found system limits user from updating status to reflect replacements sent.

United Sodas of America
États-Unis
9 mois d’utilisation de l’application
AfterShip a répondu 17 juin 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Neelima Aggarwal
Team AfterShip

8 février 2018

In general a great tool but it has is weaknesses. The greatest weaknesses in my opinion and options which are missing:

- possibility to send beautiful branded email notifications....just plain text possible at the moment.

- multi language support for email and text notifications based on destination country or shopify tag

- personalized sender name for text messages like shopify offers

- option to define the time when AfterShip updates tracking information. All clients are in different time zones. It would be great to update tracking on personalized requests. I.e 7 am in the morning and 7pm at night...it would be more precise and useful for my clients. Sometimes they get out of delivery notifications at 2pm which is really late.

Just my thoughts to make it the best tool in world.

Acquaalpes Com
Autriche
7 mois d’utilisation de l’application
18 novembre 2015

This is a great app, in that it functions exactly as you would like it do. It does what it sets out to do. BUT, there is one major issue to note, especially if you're shipping via USPS from the West Coast of the US. The text notifications can not be delayed or scheduled during normal (non sleeping) hours. The practical result of this, is that USPS updates package status at 10:30 PM at night (common in city hubs like Los Angeles), and our customers get text messages at that time, and if they're East Coast, it's 3 hours later, at 1:30 AM. This has been a major frustration for our customers, and has caused us to stop using the text functionality of the service. We've contact their support, and there's nothing they are willing to do. I haven't had the issue with UPS or FexEx, only USPS. Fair warning your customers may get texts in the middle of the night.

Designer Intimates
États-Unis
4 mois d’utilisation de l’application
Modifié le 4 mars 2024

Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all.

I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.'

Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.'

Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money?

I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization.
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Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.

Arte Reverie
Italie
3 mois d’utilisation de l’application
AfterShip a répondu 5 mars 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We completely understand your frustration with the lack of synchronization for certain orders and the confusion regarding the tracking options available in your plan.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip