AfterShip Order Tracking

This app has been helpful to keep our returns easy for the customer and informative on our side (good selection of reasons etc) Pairs well with Shopify. Customer service is excellent which is important when you need it.

I've been using Aftership for a few weeks and there are definitely pros and cons.

Pros
The pricing for the premium package is reasonable. I definitely enjoy having notifications sent to my customers. Also, an API that allows them to track their order(s) is great.

Cons
The dashboard summary is nowhere near being accurate - the tracking page shows deliveries happening a specific day while the dashboard does not account for them on that same day. Quite often, I have to add tracking information manually - when that happens, aftership will not capture the destination which makes reporting in this area useless. Although customer service responds in about 24 hours, I usually have to find the resolution to my problem without their help - I will say that I have only contacted them a few times.

Overall, it's an average to maybe slightly below average service given that you have to pay for the important features which do not work perfectly. I admit, this is the only tracking app I've used so far. It has potential to be a great app but it's not there yet.

Good app, everything works and customer support helps. Easy to customize your tracking page. Recommend. Saransh was very fast for answering the questions!

This app is very helpful. It helped us track our shipments with ease. The customer service are very supportive and on time. Thanks Ankit for helping us with our concern, it was so fast and professional.

AfterShip is such a tremendous help. I extremely recommend it only to anyone who ships very frequently and doesn't want the extra work of updating customers as orders go in transit.

Update: Finally they handed over the technical department, hoping to solve my problem. I just don't want our request to be answered perfunctorily. If there are no mistakes, I think this APP should be the best tracking

Great app for my customers. Saves me so much time in providing shipping answers about tracking and location.

OMG! Pratibha was so Awesome! She was able to answer all of my concerns and direct me to support to get my issues resolved. They literally walked me through step by step. Very professional and patient. Excellent customer service. I appreciate all of their help with helping me streamline business. I will definitely continue to use AfterShip for all of my tracking and returns needs. Thank You Team! Bravo!!!

Super Support. Sehr schnelle Rückmeldung und sehr kompetente Unterstützung. Vielen Dank für die Hilfe

Great application! Frees from persistent delivery responses. easy to instal and use. Fully integrates with orders and no additional actions are needed