리뷰 (4,778)
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평점별
Easy to set up and looks elegant in my store!
this is a good app for Shopify users and good support for all features. Very easy to work on it and it automatically
I used this app to help me do track, it helps me to provide tracking tools to our buyer, so that our buyer more trust even though the products they buy haven't received yet.
Excellent support center. the app is exactly what I need. simple and intuitive, but also customizable.
This app is part of a suite of apps that really make it easy to run an eBusiness. It offers one place to view all the orders you are tracking and has a lot of info at hand. Sweet app!
I've emailed them twice about my tracking site not working. When my customers would put in their tracking number it would say order does not exist. In the beginning it worked but now it just doesn't work. If they do not get back to me within 24 hours i will be uninstalling and installing a different app. None of our 5k + orders say no info. Why pay for this app if we have to send customer info because your system keep showing order does not exist but when i type in tracking into your site i get tracking or if i track using other sites it works but not on the app. Please fix my issue so I can get back to my business and not wasting my time sending customers there tracking info. 24 hours that all you get. I should get my money back you guys take my money and dont track my packages what going on here?
This is a really great app. Even the free version has a lot of useful features. Glad I've found it!
The customer service is very quick and professional. The website interface is quite simple and comprehensive. Will test the after shipping tracking in few days !!!
Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!
We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at support@aftership.com, and we'll do our best to assist you. Thank you for bringing this to our attention.
Team, AfterShip
I'm on the 7-day trial, which was extended to 14 days, so I have more time to learn how to use the app. Customer Service is quick and helpful! Excellent app! You can customize the customer's notification email with your logo, send automatic updates, and lots of features! Thanks for your help Ankit.