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DO NOT USE THIS APP! It's like going through hell to get our account deleted. It is taking now over 4 weeks to delete our account and the only thing they can do is to say sorry for the inconvienience caused. HOW DIFFICULT IS IT TO SIMPLY CLOSE OUR ACCOUNT AND DELETE ALL OUR CUSTOMERS DATA??? Seriously you should think twice before getting this app. Surely not GDPR compliant.
Hey :)
We sincerely apologize for the inconvenience caused.
We would love to know how we can assist you for you to stay with us. We will try our best.
Feel free to send us all the feedback regarding the key features we are missing and we’d be happy to advise you further with what we already have on board.
We might be able to change your mind and have you as our valued customer for a long time.
Our Support Team is available 24/7 and would be more than happy to help you with anything you want. Feel free to contact them.
I used this app for track my order.. wonderfully well performed.... and it has a good customer support as well...
Le service est top et le conseiller est très professionnel . Je recommande sans hesiter . Merci encore
Installed aftership a few days ago and Im actually quite pleased. The admin interface is simple and easy to use. Adding the widget to your store templates are extremely easy. They provide a detailed written guide as well as how to videos.
Debashish assisted us with getting AfterShip set up and custom branded. Really love this app, it will elevate our customer experience and streamline customer tracking questions.
Goodddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
Quick and helpful customer service chat function. Ankit resolved the matter in less than 1 minute. Great service!
ME obliga a poner la opción de pago para entrar y luego al deshabilitar me obliga a poner un comentario o compartir... no me parece bien, realmente esperaba usar esto gratis, me lo recomendaron pero no me dijeron que te obligan a interactuar de esa manera, no me parece justo, no puedo opinar porque aun no uso esto por eso doy una estrella, ahora veo que si pongo una estrella no me deja enviar el comentario asi que debo decir que me sigo desilusionando... he tenido que poner dos obligatoriamente
Customer service has been very helpful. Thank you! Easy to install. Still in the testing mode, though.
Thanks for your valuable feedback. I understand you would like to use the app and testing it. If you are finding it difficult to configure, we will surely assist you.
We are continuously aiming to improve the application and work upon the suggestions given to us. It is our constant endeavor to delight our users and make their experience with the app useful.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that you always experience the best customer support.
Regards,
Rupam Sarma Tamuli
Team AfterShip
Support is quick to respond and helpful. The only think I don't like in this app is that there is no cap at their plans. It can go up to thousands per month depending on sales volume.
I am sorry to know that you are not happy about the AfterShip subscription plans; as there is no limit at the plan and the charge can go depending on sales volume.
Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
We will try our best to ensure that your experience with us becomes a better one.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
Regards,
Rupam Sarma Tamuli
Team AfterShip