리뷰 (4,785)

전체 평점
4.7
평점 수준당 개수
  • 평점의 83%가 별 5개입니다
  • 평점의 9%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2024년 8월 29일

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

...
AdultLuxe
미국
앱 사용 기간 3년 초과
답글 AfterShip개 2024년 8월 30일

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

...

2024년 10월 11일

Super impressed with their customer service - they went above and beyond to help me set everything up, which made a big difference. Highly recommend!

Torreus
미국
앱 사용 기간 8일
답글 AfterShip개 2024년 10월 12일

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We ...

2024년 9월 10일

Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.

SCOUT Bags
미국
앱 사용 기간 거의 2년
2024년 8월 30일

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

llabs.
뉴질랜드
앱 사용 기간 5개월
2024년 10월 12일

Extremely convenient and customizable tracking for customers. Support is quick to respond and extremely helpful.

Fluffie
캐나다
앱 사용 기간 1일
2024년 9월 27일

Its very easy to setup and use especially when you are short on time.

ARANYAA
캐나다
앱 사용 기간 6일
2024년 9월 18일

very easy to use and provides all the necessary needs for the order tracking.

JAGIARA
영국
앱 사용 기간 4개월
2024년 8월 12일

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

My Doggo Dream
파나마
앱 사용 기간 4개월
2024년 12월 10일

Do not support first mile + last mile trackings numbers on different carriers.
If the tracking number is updated or change country no tracking number is available.
Tracking history go back to start.
Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?
Plus horrible AI support

Àlainn Fashion
프랑스
앱 사용 기간 21분
답글 AfterShip개 2024년 12월 11일

Dear Customer,

Thank you for sharing your feedback.

Please accept my sincere apology for your experience. This is not the experience we want to provide to our users.

I want ...

2024년 10월 30일

It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.

FOX & WOLF
스페인
앱 사용 기간 대략 2시간
답글 AfterShip개 2024년 10월 31일

Thank you for taking the time to share your feedback with us. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a ...