AfterShip Order Tracking , 리뷰 4,456개

Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all.

I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.'

Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.'

Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money?

I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization.
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Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.

The AfterShip Tracking app boasts of an excellent customer service. Their support team is always ready to help merchants with any issues they might encounter. This has been very useful for me as it helps me run my business efficiently.

I've been really impressed by the level of customer service provided by AfterShip. Not only is their support team knowledgeable about the app, but they are also friendly and welcoming, making it easy to get the help I need. Thank you, AfterShip, for making me feel like a valued customer.

I'm really impressed with the kind of customer service this app provides. They were there for me throughout the setup process and made sure everything worked smoothly. Every time I called them, they were receptive and helpful. Two thumbs up from me!

3 Stars, i have not used it or discovered it potential yet

Don't have an opinion yet, just giving up to popups asking to leave a review.

I'm not even sure what this plugin does beyond the basic capabilities for Shopify. $200 /month so customers can have a streamlined tracking page? no thanks

100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India.
Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.

Just got it, looks okei. Had to "fix" little on the page first time i got in (pop-up from maker) so i did not need to start 14 day trail. But this is not so good i think. You should let people choose or have to upgrade after x trackings and so. Me that just started might not get all up in 14 days so i dont know what i need and not. but apart from that , looks good. And also do not "force" to review as this is doing now. take "away" or change that little and you will have more stars without asking/forcing me ;)

Some tracking is not updated. I use Thailand Post and even though it says "delivered" on Thailand Post official website, on Aftership it's barely updated anything. This happens to some tracking numbers. Support wasn't useful and said it's correct, even though it clearly isn't. I still like Aftership, but you have to double check your tracking.