AfterShip Order Tracking

Really shocked by how terrible their customer service is. We know our business doesn't matter to them...but we're disappointed that their service makes that so painfully clear.

An Absolutely atrocity of an app. The developers' families should be personally ashamed of them for helping to design this scammy app.
Thanks for your time,
Yokedboards.com .

THIEVES!! I have been trying to delete this app for almost 10 mins now and I am being told that my password is incorrect (when it is not). I have been redirected almost 4x and this is unacceptable! The app does not integrate well into my website and I cannot change the skin color, so I do not want it and it redirects my customers from my website.

rien de gratuit vous oblige à un teste de 14j .......................................................

There is no free plan in the app. Misinformation
Not pleased so far

After 1 year using the app, found out there was a bug and it didnt work.
Support tried over and over to solve it and eventually did. they confirmed the bug and could see in the analytics that I didnt use it for a whole year. yet, refused to give me any compensation.
Stay away! poor service poor support.

It doesn't show how much order tracking limit is there in free version before installing the app. It's 50 order tracking per month. Why so less, you can redirect to your page completely and just show our Brand logo. You should keep order tracking limit unlimited for us Indian people who are just starting.

Fucking email spammers fuck off. All I did was look at this fucking app and you fucks are spamming me daily with fucking bullshit..FUCK OFF

Just like everything else on the internet, once they have your email, they will send TONS of email. Really tired of it.

I cannot express enough the amount of frustration we are experiencing right now. We have around 400 tracking numbers saved with the wrong couriers, which means over 400 customers cannot track their orders. The app misread the couriers, or something happened there (I don't know because support does not want to have a look).

I have been sending emails to support ONE WEEK!! They asked me to grant them access to our Shopify store, as they would need to delete all wrong tracks and replace them. And that was it. No one has checked anything.

After a few days and emails, they came back asking me if I saw their colleague's email response, which was about an unrelated issue! Like I have problem X, and they come back like "hey, did you see my colleague's response to problem Y"? (they don't read previous tickets nor pay attention to what's going on).

To charge me $552 last month for excess shipments (surprise!), they were quite fast. I emailed about the charge, and I got a response within hours. Money is money, I guess.

So here we are. With a $199/mo membership, we are waiting over a week to fix something that is generating a significant support debt and taking a lot of time.

If they treat like this someone who brings almost 10k shipments a month, I cannot imagine what they'll do with smaller merchants.

I hope they do read this review and answer ANY of the many emails we have sent since asking for help since. The issue is not resolved, and they are just ignoring it. We are thinking about escalating this with Shopify.

Seriously, these people have over 3k reviews. They won't give a damn about you as they are well established now. I never experienced this kind of behavior from them before. Not sure why they dropped the ball.