Omtaler (4 655)
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Etter vurdering
I really like the app but I appreciate the customer service so very much! The Rep was very helpful and friendly. Thanks!
Works well, integration into my store could be more automated.
Good app and best service from Ankush, he is always quick and patient to help me solve problems, recommend!
I am grateful for this app. Does wonderful job sending email notifications to customers.
It's time to find an alternative.
It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I would like to inform you that that the additional member seat is out of the plan and it will cost $10/mo.
We really value your business and we've sent you an email and looking forward for your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
The easiest and most productive app used in-store. Updated tracking information sent right to the customer provides assurance that their parcel is on-time and in safe hands, a necessity with online shopping. A great asset! 5 Stars!!
Great customer service. We use this across many of our brands and are thrilled with the added functionality and customer service the team provides.
It was nice and useful to have a chat with Pratibha. Thanks lot. Good, great, useful, problem-solving. But please here in reviews do not limit review words please. Positive review can be written in 10-20 words also, not necessary in 100 words. thanks
There is only 5 Stars to choose from if there were 10 it would have been selected.
I run a drop ship site and up to recently i was using the mobile ap to track parcels for customers. No i use the shopify app store version and its integration is just mind blowing what they have done. It is going to save me tons of team to concentrate on other things relevant to my store. I love the fact that it show to download the app with customer order once order is confirmed they just click the link it installs and tracks their order. The sms and email notices the customer receive also i used to have to do that all manually. Always fast and quick for support issues
Thanks for this app.
This app has been helpful to keep our returns easy for the customer and informative on our side (good selection of reasons etc) Pairs well with Shopify. Customer service is excellent which is important when you need it.