Omtaler (4 786)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 83 % av vurderingene er 5 stjerner
  • 9 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
20. juli 2022

The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.

Welham & Co
Australia
1 dag bruker appen
AfterShip svarte 21. juli 2022

We're sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to ...

25. juni 2020

Atrocious support. Doesn't support DPD UK, yet happy to charge me hundreds of dollars for trackings that didn't go beyond 'pending' status.

Have emailed support five times over two weeks requesting a refund - NO RESPONSE.

Will be taking the matter up with Shopify support to recover funds.

Real shame as this app used to be so good.

Stealth Mask
Storbritannia
Rundt 24 timer bruker appen
3. mai 2014

so far so good! looking at the premium version

Look closer !!
I had high hopes fo this app, but after trialing it, it is really not good for people shipping from non english speaking countries.
If you sell in USA etc, but ship from asia, which many shops do, you will most likely be using postal tracking sites that are loaded in languages other than english, forcing your customers to use a google ...

WizardPatch™
Australia
Rundt 23 timer bruker appen
10. oktober 2018

Because of this app, i have lost $750 in one hour. This app destroyed my variants edit coding.

Thank you aftership

His Queen And Her King
Nederland
Rundt 20 timer bruker appen
3. februar 2017

I also DID NOT APPRECIATE THE EMAIL I JUST RECEIVED WITH THE F WORD IN THE TITLE. VERY UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Polishpotteryhouse
USA
Rundt 18 timer bruker appen
3. juli 2020

I've just installed the app, lured it can do lot's of things, but once ive added the app i cant see proper tutorial how to make this app appear in my Shopify store? i find it so confusing! i dont think there will be help around the corner, i have to figure out all configuration myself and im not strong with developers skills...

goforawsome
De forente arabiske emirater
Rundt 17 timer bruker appen
Redigert 16. juni 2020

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Universal Carpediem Qatar
Frankrike
Rundt 12 timer bruker appen
6. juni 2021

I just started using this app, and realized how bad is mobile version and they encourage people to go outside your website and download/use their app and website to track their order. This ecouragement was a YELLOW big button on top of TRACKING section so it blocks your customer by using your website section.
Again, this is a very bad bug I found from Mobile version.
Another thing is I just ...

Qute Official
Filippinene
Rundt 8 timer bruker appen
AfterShip svarte 6. juni 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are ...

23. november 2020

Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.

typecaseusa
USA
Rundt 5 timer bruker appen
AfterShip svarte 23. november 2020

Hello,

We apologize for the inconevnience caused to you.

One of our support members will reach out to you and we will assist further with steps to resolve the issue at the ...

Redigert 20. juli 2022

Support team is so bad. Most of the time they will forget to reply on their live chat system. You will ask a question and they'll say 'Let me check' and then leave you on read for hours. The support team is not trained at all for technical issues or questions. Really bad value for money.

The Foozie
Australia
Rundt 3 timer bruker appen
AfterShip svarte 21. juli 2022

We’re sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to ...