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Etter vurdering
In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother the CEO with mundane tasks such as this.
In terms of Customer Support, I would like to point out the Garvita was amazing. Although I was a bit frustrated and gave her a hard time, she stayed professional and tried to help me as much as she could. Albeit, she was not able to help me further, due to Shopify being the problem apparently, she directed me in the right direction.
Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.
Reliable. Comprehensive. Reasonably priced. Great customer service.
Do not support first mile + last mile trackings numbers on different carriers.
If the tracking number is updated or change country no tracking number is available.
Tracking history go back to start.
Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?
Plus horrible AI support
Dear Customer,
Thank you for sharing your feedback.
Please accept my sincere apology for your experience. This is not the experience we want to provide to our users.
I want to inform you that we do support first-mile and last-mile carriers. You only need to enable Shipment Tracking settings to fetch Multi-leg shipments and we will fetch the details from the last mile carrier as well.
You will not need to import the new tracking number when last-mile tracking is enabled. Also if you want to change anything with tracking and shipment details a new tracking number will be created in AfterShip.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
So nice service, I having problems with html code, but your guys help me with that. I love it!
Only just started using the app but contacted customer support to help with setup and they were super helpful, even offered a demo call to help get me started. Early days but based on my experience, would highly recommend!
It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.
Jai as really helpful in answering my questions and jumping on a google meet to resolve my issue. Really recommend.
The best app for tracking which allows notifying by email each customer where the parcel is.
It's a great and easy app to integrate into your Shopify store, making it easy for your customers to track their purchased products.