Omtaler (4 724)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 83 % av vurderingene er 5 stjerner
  • 9 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 4 % av vurderingene er 1 stjerner
22. juli 2017

Quick and easy to setup and doesn't require a rocket scientist to figure out how it works. Recommended app to have for simplified tracking !

Abslun
Malaysia
Rundt 2 måneder bruker appen
10. desember 2022

This app is stealing our customers. You can never remove the "download aftership app" from emails that are sent to our customers. Fair? No!
AI is just a bluff it actually has no AI predictor for ETA as they promise so not worth even paying.

Cozy Nursery
USA
Rundt 3 år bruker appen
AfterShip svarte 10. desember 2022

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Could you kindly provide more information on the data that was stolen that you referred to? AfterShip does not save customer data, we get the information from the associated eCommerce platform, which was deleted after 120 days. However, we would be pleased to talk to you more about AI prediction or further issues over a brief meeting.

Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.

Regards,
Team AfterShip

11. mai 2017

Great tracking app. Excellent integration with shopify, seller and buyer.

Smittens Marketplace
De forente arabiske emirater
Rundt 2 måneder bruker appen
20. september 2023

Great service and quick

ForeverEmmy
USA
Rundt 1 måned bruker appen
Redigert 21. februar 2018

Excellent app! I used to spend A LOT of time tracking multiple parcels on multiple websites to ensure everything was going where and when it should. Now I can see all my shipments on a single webpage with clear status flags to tell me when all is well or where I need to chase things up.
And the developers even added a new courier for me when I flagged up that it wasn't on their system. How's that for good customer service!

UPDATE
We have now upgraded to the pro version of the app. It allows us to brand our tracking pages and links. I particularly love the way we can attach our Instagram feed to a customer's tracking page - we find that Instagram is the best social media for driving traffic, so we are keen to keep pushing that wherever possible. This is still the No. 1 app that we could not do without.

UPDATE JANUARY 2018
Unfortunately this app is now unable to track any consignments sent by Royal Mail in the UK, so it has become of very limited use (although it can still track other courier services). This is not any fault with Aftership - it is due to a restriction that Royal Mail have introduced (very unhelpfully!). My only complaint is that Aftership continues to import all UK Royal Mail shipments along with shipments sent via other couriers and then wants us to pay for these, even though they are not tracked. I have raised this issue with customer support several times, but just get a cut-and-paste respond that doesn't actually address the problem. For that reason I have dropped my star rating. But in the interests of fairness, it is worth noting that you will probably find this to be a very worthwhile app as long as you don't use the Royal Mail in the UK.

UPDATE FEBRUARY 2018
Unfortunately things have just got worse. To try and resolve the problem with Royal Mail items not being tracked, I simply removed it from my list of couriers. However, Aftership continues to import every single Royal Mail shipment from my online store. Tech support just send the same old cut-and-paste replies but don't actually do anything that fixes the problem.
With regret, I have to reduce my once rave review to a big fat raspberry and give it ZERO STARS (even though it won't actually let me give less than one). Time to uninstall and find something better. What a shame : (

Thatprotein
Storbritannia
Rundt 3 år bruker appen
24. november 2017

100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India.
Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.

Gottago In
India
Over 3 år bruker appen
31. august 2021

So far, I'm very happy with the app! It allows my customers to look up orders and I can manually input shipping for orders that I have to fulfill myself (not through the fulfillment partner). It sends emails & SMS messages as well! Annnddd the customer service has been great!! Each time I send a chat message, someone responds within a minute or two. Good stuff so far! Thanks Aftership!!

Max and Lilly
USA
Rundt 2 måneder bruker appen
27. juni 2021

Super application avec un support vraiment très très rapide et agréable. Je recommande fortement!!!!

VOXOR
Frankrike
Rundt 2 måneder bruker appen
16. mars 2021

eu baixei este aplicativo ppo recomendaçao. ainda nao tinha ratreio na minha loja. ate agora fui muito bem atendida em todas as minhas demandas. obrigada.

PraToka
Brasil
Rundt 1 måned bruker appen
1. august 2017

Helpful App. Anyone serious of starting an E-commerce biz should have this App.

Vfind
India
Rundt 1 måned bruker appen