AfterShip Order Tracking

it is an excellent work ,time saving and makes me feel special :)

Enforceable and time/organisational effectiveness.

At first it worked well, but now there is an annoying bug which has never been resolved for months!

Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.

When you check with 17track, it is clear that Aftership is mixing in Bullshit data.

So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.

The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.

I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(

So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!

I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.

That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.

Unfortunately I can't recommend this app to anyone.

app works great if i manually add in the tracking #. for some reason my tracking # is not auto syncing.

Just got it now. It looks amazing! Can't wait to try it out on real orders!

Just started up my store and can already tell this is going to be a great, useful app! Thank you!

Handy app reccommend to all many thanks

I use the app for automation updates to my customer. I had to verify my email address and I contacted customer service. Quick reply clear and easy information to follow. great work and problem solved immediately

Loving this app my shipping needs are in great hands

After ship is an amazing app with awesome support team, I definitely recommend!!