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Amelia has done a great responding to my inquiry on the spot.
This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again.
here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link.
On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything.
Support sucks balls and just closes tickets which sends you to a bot again and again and again.
I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH.
Funny thing is, tracking links is literally to most basic feature a tracking app should offer...
I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.
Thank you for sharing your feedback.
We truly value all input as it helps us improve and enhance the experience for our users. Our aim is to provide exceptional service, and we’re sorry to hear we didn’t meet your expectations this time.
After reviewing your case, we understand the importance of seamless tracking for your customers. While we offer a free tracking page for Shopify, custom domain URLs do require a premium plan. We also acknowledge your concerns about the app’s UX and support. If you could share specific UX issues, we’d be happy to address them and improve our service.
We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at support@aftership.com.
Good customer service along with the amazing features it offers.
Aftership Tracking is a very good asset to our company. The sited and app provide easy instructions and walk throughs that you can understand, as well as providing great customer service.
I have used this app in my old shop for and long time, Thank you so much for the wonderful support!
Me facture 26 euros alors que je n'ai jamais utilisé leurs application et que j'ai désinstaller j'attends mon remboursement et rapidement !
Thank you for sharing your feedback.
Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We apologise for any confusion you have regards the charges you have received. We like to share that you have subscribed to Aftership one plan and the plan was activated on Jan 9, 2025 this is reason for receiving the charges in your account.
We're trying to connect you over email so that we can help you understand the charges received and to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team Aftership
The best app for tracking which allows notifying by email each customer where the parcel is.
Easy interphase and an excellent support team. Especially Shreyasi, who helped me with my query. She was polite and knowledgeable.
Only just started using the app but contacted customer support to help with setup and they were super helpful, even offered a demo call to help get me started. Early days but based on my experience, would highly recommend!
I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!