Omtaler (4 775)
Raffiner
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Etter vurdering
Terrible experieince. back and forward with their support staff with NO SOLUTION STILL TO THIS DATE. I was charged 70 euro for nothing! CAREFUL with this app, we used it for tracking but they were importing our orders which racked up a 70 euro bill which we didnt know off! There support has helped us with nothing either. I would give it 0 stars if I could. Still no help!!!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you are not happy with the extra shipment charges. It is important to note that you are currently subscribed to our Essential 100 plan, which includes allowances for up to 100 shipments per month. Any shipments exceeding this limit will incur an additional charge of $0.08 per shipment.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Only setting up the app at the moment and have not had the opportunity to utilize the Application to it's full potential however, Varun was a great help.
Many Thanks Alex
Thank you for your valuable feedback.
We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
nice service
the support answer my question instantly, and solve my problem very patient
Yes, of course the app can help my customer track there orders but this is a little problem, I want to try this app before I buy it, it's hardly to find the free trial, hoping it can be a noticable position
Good app
Great customer service!! super fast and responsive. We’ve just launched this app within our store. Can’t wait to explore more
We have been using the app for a while and we couldn't be happier! Costumer support is awesome! Tool is super efficient and easy to use.
Very satisfied with the app and services and the consultation provided by Aseem. Recommended.
Helpful customer service, with set up. Tracking page feature is also available! Automatic email notifications is a much needed feature to have.
New to this but the customer support I got was very quick and helpful. Thanks. Let me now put it to use and see.
one of the best shipping app i have ever seen.
UPDATE!!STAY AWAY FROM THIS APP!! I HAVE NOW BEEN CHARGED OVER 200 GBP AND THEY REFUSE TO REFUND THE MONEY! This app does not work 99% of the time. Totally ripped off, charged 130 for one month!! Not transparent with pricing and customer service is ignoring my messages regarding being overcharged. STAY AWAY!