AfterShip Order Tracking

Operating an e-commerce startup with limited resource is a challenge. Especially if you ship internationally using different shipping providers.

Thanks to AfterShip we now no longer have to worry about which shipment is where. They are all conveniently listed in the app which saves us time (=money) and allows us to reach immediately to delayed shipments (=happy customers).

The email support is very quick and helpful. We had a small problem with the integration which was resolved within 24 hours.

It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.

a must have app, especially if you do lots of shipping. Easy to use and a great way to keep track of all your shipped orders.

Love it! Easy to use, great UI and very useful for our customers. Definitely recommend!

AfterShip helps us provide greater customer service and transparency to our clientele. AfterShip makes life easier for our customers and us by providing seamless tracking features. We are able to view and track all our shipments in the one place.

So far so good, they got rid of their branding as soon as I updated as "a gift", so that's pretty cool

Great app! The best part of this app is that it easily incorporates into your customer's order history page for fast acquisition of shipment status. That has helped reduce customer service calls and valuable time that can be used elsewhere.

My only complaint is that customers will have to already know their tracking information in order to use this feature. I would love to have the ability to let customers use their email address or order # to get their tracking information.

Overall, I am pretty satisfied and support is quick to respond.

This company is an absolute disgrace. Never have we experienced such poor customer service in our professional life. We have orders stuck due to incorrect set up. This company will you hang your business out to dry. Please look at other apps this is by the far the worst tracking service on shopify! By a country mile!

Full service and control at your fingertips. I'm in love with this app, and it is one of the few apps really supporting us European business too.

Gives the clients and the shipper full overview, control and notifications on the shipments.

Hook up !

Had some initial questions before installation, the support team responded quickly and the app was easy to install. One tip make yourself an account on your store so you can check the order history page and that the install worked correctly. Looking forward to feedback from our customers