Omtaler (4 776)
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This is beyond expectations (interfaced with our shopify store).
Though i'd have to post api data into AfterShip, realized it's all native and you don't have to do anything... Great.
Had to deal with the customer support for a technical talk regarding store imports: AMAZING AND FAST RESPONSE.
Thanks a lot for the feedback - we’ll pass this through to the team. In the meantime, feel free to follow us on social media (https://www.linkedin.com/company/aftership/) for the latest updates.
Thanks 😁
AfterShip Team
The customer support was prompt, effective, professional and made a quick tick of that point on my to do list.
Saransh is truly a very professional and patient individual, an excellent English customer service expert! He answered all my questions...
But the Chinese customer service in their company is absolutely terrible. There's a person named Jason Zhu, extremely arrogant and irrational. He's the worst customer service representative I have ever encountered.
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.
We are sorry to hear that your experience with one of Team member did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Got us all fixed up. So grateful.
Sehr gut :) Schnelle und klare Antworten von Support und einfaches nutzen, kann ich nur weiterempfehlen.
It was great to have talk with Saransh.
He resolved my doubts succesfully.
VERY NICE
Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.
Hello,
We apologize for the inconevnience caused to you.
One of our support members will reach out to you and we will assist further with steps to resolve the issue at the earliest.
Regards,
Nitesh
so far so good, just installed the app today and customer service was great. i use to track orders from correios on my store. little expensive the pro plan which has translation to portuguese from Brazil($99)
Super good service, got me in a video call to explain all the answers to my 1 million questions (lol). Honestly better service than Shopify themself!