AfterShip Order Tracking
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Omtaler (1 238)
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Etter vurdering
Great app with very helpful support. Karan from AfterShip support was patient, professional, and solved my CSV tracking import issue quickly. Saved me a lot of time. Highly recommended.
Aftership has been great.. The support from them and the availabilty to get on a call and ask questions whne needed has been amazing. Our Team with Aftership has gone above and beyond making sure that we are able to utalize every part of the software and maintain the service to our customers that we need to maintian a great customer experiance.
Great support experience. Anisha was very helpful. Thank you!
Great app. Lots of features, superb customer service - customers love using it!
Great experience with AterShip. Keeping our customers updated on shipping status has greatly reduced the amount of calls that we receive and help drive up our return customer rate.
Aftership is a great app, it helps provide your customers will tracking updates from your parcels, you can customise it easily to your liking and very good priced :) been using them for almost a year now! never a problem great app! 10/10
Sadhan provides excellent and professional service in a quick manner! Thank you so much. This app is very good and the tracking page is professional.
J Sadhan Roshan from AfterShip was able to quickly jump on a zoom call to go over our issues with tracking and provide alternative solutions in real time.
amazing!!!
Asmita has been very patient and kind to guide me through the proper fixing of the broken Aftership url link of my store and I greatly appreciate it.
However, screenshots (that were meant to guide me) sent by both agents through the chat were blurry and pixelated though. Hope the company could look into affixing this.
Also, it would have been perfect if agent could offer to fix it for us.
App could be finetuned by introducing more postal options to track such as Royal Mail UK and etc as it does not show the tracking when Royal Mail is selected but shows up when Singapore Post is selected as the tracking company.
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.
We understand that you would have preferred a more patient and guided approach from our agents, especially when it comes to navigating our platform and integrating everything properly. We intended to offer a screen-sharing not video-calling option as a means to provide step-by-step assistance, ensuring a smoother process for you. However, We completely respect your privacy and understand your preference.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip