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DO NOT USE THIS APP! It's like going through hell to get our account deleted. It is taking now over 4 weeks to delete our account and the only thing they can do is to say sorry for the inconvienience caused. HOW DIFFICULT IS IT TO SIMPLY CLOSE OUR ACCOUNT AND DELETE ALL OUR CUSTOMERS DATA??? Seriously you should think twice before getting this app. Surely not GDPR compliant.
Hey :)
We sincerely apologize for the inconvenience caused.
We would love to know how we can assist you for you to stay with us. We will try our best.
Feel free to send us all the feedback regarding the key features we are missing and we’d be happy to advise you further with what we already have on board.
We might be able to change your mind and have you as our valued customer for a long time.
Our Support Team is available 24/7 and would be more than happy to help you with anything you want. Feel free to contact them.
We decided to try and use Aftership but we changed our mind as it is very expensive, but after we removed it, all of the tracking URL on our store were messed up and were changed to an Aftership link that we never wanted to use and now we are no longer able to change it back to what it was and have to manually change every fulfilled order. We sent an email to them but never received a response. I do not recommend this App to any store. EDIT 1: AfterShip connected with us and saw the issue, and they promised to help. EDIT 2: We haven't received a response for over 2 weeks. We also discovered that using other tracking apps is not working because of the way After Ship ruined and messed all fulfillments on our store. This is extremely inconvenient and messed up a lot of our data report.
Thank you for your valuable feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards
Riyaz
Team AfterShip
There is an issue with my order notifications not going through.
Sample Order Tracking: 1000021118952
I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you faced an issue of email notifications not getting sent to the customers and for that, we have already escalated it on a priority basis to get it resolved at the earliest.
We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
No notification of additional charges outside of the package, charging expensive monthly fees.
The feature should stop after the end of the package and should not continue to be calculated extra
Thanks for sharing your valuable feedback.
I am sorry to know that you are concerned about not receiving notifications of additional charges and getting charged an expensive monthly fee.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application.
Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.
Regards,
Rupam Sarma Tamuli
Team AfterShip
The dashboard clearly shows that I'am on the FREE plan.
I had this app installed for multiple months without paying a cent. Guess what out of the blue I got a charge for $300 on a plan I'am not supposed to be chagred.
I will update this review If this is resovled but after unsucessfull attempts of getting this resolved with the customer supprot I'am left with having to dispute this charge on shopify and with my bank.
As of now I would recommed anyone reading this to just look for a different app.
Kind regards.
I used this app for a try and thought it only take about $9/month. I didn't link my credit card Then it charged me $1300 two months through shopify without any notification. disgusting team and bad service. Your reply to my review is forked tongue. If you truly vealued me as your customer, solve the problem then! Don't ask stupid question again and again especially it was answered! REFUND ME AS SOON AS POSSIBLE!
I am sorry to know that you are being charged without any notification. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Your issue would be dealt with utmost priority. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Rupam
Team AfterShip
The app works alright and does what it's supposed to do. The issue is with their pay wall, and more likely, management. Yes, customer service is there when I need them but English is not great so I find myself holding back from actually asking questions because the amount of time it will take to further explain my issue is not worth it. I was on a paid plan, customized my emails, then cancelled my plan and wanted to change the old logo out from my customer notifications. This was apparently not possible unless I upgraded my plan again. Have been using them off and on, trying to give them the benefit of the doubt but the service is very inconsistent. I would not recommend. Save your time and money.
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app and wished for the features to be more flexible.
Please note that there are different plans with different features catering to the requirements of our users. The ‘Free Plan’ has basic features and if you wish to use the advanced features then the plan can easily be upgraded so that you can enjoy the benefits of the additional features.
The details of the plans and their features are available on the website also so that there is no ambiguity related to the pricing and features.
I appreciate your understanding regarding this matter and regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
AfterShip
I did this so it wouldn't pop up again.
Hi there,
I did't sell anything yet,
it's a bit early to review the app.
thanks,
BAHUSSAIN,HUSSAIN
Super expensive and not really usefull