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The customer service team at AfterShip Tracking is extremely helpful and always willing to go above and beyond to resolve any issue I encounter with their app. Their quick response time and thorough explanation of any problem I have makes my experience with the app much smoother.
Terrible experieince. back and forward with their support staff with NO SOLUTION STILL TO THIS DATE. I was charged 70 euro for nothing! CAREFUL with this app, we used it for tracking but they were importing our orders which racked up a 70 euro bill which we didnt know off! There support has helped us with nothing either. I would give it 0 stars if I could. Still no help!!!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you are not happy with the extra shipment charges. It is important to note that you are currently subscribed to our Essential 100 plan, which includes allowances for up to 100 shipments per month. Any shipments exceeding this limit will incur an additional charge of $0.08 per shipment.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
RAJAT MUY BUENA ATENCIÓN
Sarnash was super helpful and responsive. Excellent customer service!
fast communication great service
Very useful application, I recommend. I would especially like to thank Priya and Rajat for her help and assistance.
instat issue resolve, understabd problem quickly
I had a great support experience through the live chat thanks to Ankit. Thank you for your professionalism..
Great service by Saransh! Very thorough, thank you.
Excellent product and customer service, great speed of response!