AfterShip Order Tracking

The app itself is decent, the customer support is responsive and try their best to be helpful. But this app injects a Global Analytics tag to your site, storewide, that tracks all your customers behavior. This script ignores any GDPR laws, ignores any Cookie Consent popups and makes it impossible for any merchants within the EU to stay GDPR compliant. If your customer refuse cookies according to EU law, the script is still launched at every single page of your website. Aftership need to let store owners handle the Cookie Consent themselves, and also give us the chance to isolate the tracking to only their own tracking page / embedded onsite tracking. Right now, its just all a joke and not possible to take this developer or app serious for anyone having their base in Europe.

its good just a bit confusing. The editing is good, the webpage link fits well with my store. I wish I can see if emails were sent.

shopify=simple + powerful
aftership=simple + powerful

just get it and be amazed.

The app so far so good, not seeing any bug, good interface, customer support also very responsive, will update my review again

I hope that you will incorporate Malaysia courier services, like ABXExpress and Poslaju because Malaysia has a huge market for e-commere

Super easy to install and use. Very helpful!

Customer service is absolutely great. Haven't tried out the app just yet. But I am satisfied how the customer service chat works

amazing tracking app. Builds trust and works well and even when it has a hiccup, the customer service chat is topnotch.

does not work you search for the tracking number and it just says not found so no good here .......

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application.
In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.