Recenzje (4 764)

Ogólna ocena
4,7
Liczba recenzji z daną oceną
  • 83% ocen to oceny z 5 gwiazdkami
  • 9% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 5% ocen to oceny z 1 gwiazdkami
27 kwiecień 2014

Excellent app for any small business

Tevin Vincent
Stany Zjednoczone
Około 23 godziny korzystania z aplikacji
17 luty 2020

I was robbed!! Beware of installing this app.
I installed this app and didn't use it. It did not send any tracking information to my customers. I selected a plan and I did plan on using it but, i never got around to setting anything up yet I found a $589 bill in my account this morning because I received more orders than my plan allowed. Why is that? I didn't set this up. I would appreciate a refund.

Best Buddy Dog Products LLC
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
14 wrzesień 2022

This company falsely advertises "Auto Label Generation" to be included with the PRO level plan. This is a lie. This feature only works when you purchase an additional monthly subscription to their Postmen app, which is an additional $89/month.

Orucase
Stany Zjednoczone
24 dni korzystania z aplikacji
AfterShip odpowiedział(a) 14 wrzesień 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plans resolved and ensure that you are delighted with our services.

We are actively working on your concern please be assured.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip

11 marzec 2018

HORRIBLE customer service: Not answering questions properly, not following up, not solving problems. Worst of all: They claim to support carriers which they don't. For some companies this app might work, not for us. If we treated our new customers like Aftership treats us, we would be out of business!

Gilbano
Wielka Brytania
Około miesiąca korzystania z aplikacji
27 maj 2017

Excelente apoyo para un mejor servicio al cliente

Rokamaestore
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
14 lipiec 2017

Great App! Fantastic! Thanks a lot

God Republic
Indie
Około miesiąca korzystania z aplikacji
24 luty 2017

User friendly and accurate tracking app.

Things4u Shop
Filipiny
Około miesiąca korzystania z aplikacji
1 grudzień 2019

I used to notify my customers one by one and manually. AfterShip has helped me tremendously. Great app

Vista Closet
Malezja
Około miesiąca korzystania z aplikacji
7 grudzień 2021

The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.

Super Kitty Cats
Singapur
24 dni korzystania z aplikacji
AfterShip odpowiedział(a) 7 grudzień 2021

We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met.

We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

We regret the inconvenience caused to you.

Regards,
Shahvaz
Team AfterShip

13 maj 2017

Works great to keep customers informed! Using Aftership on all our stores

Bargain Duck
Australia
Około miesiąca korzystania z aplikacji