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Priya was helpful and very knowledgeable. Services could be further improved though if agents could be more patient and guide me through the steps bit-by-bit instead of just a walk in the park (by sending a screenshot of the 'settings' and expecting me to know where to locate it).
Last but not least, I would have preferred it if Aftership's agents could offer to help us integrate everything properly instead of us trying to navigate the whole app interface and syncing everything all by ourselves.
Also, as someone who values my privacy, I do not really fancy the idea of screen-sharing (video-calling) to show me how to do it, great suggestion but no thanks for me please.
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.
We understand that you would have preferred a more patient and guided approach from our agents, especially when it comes to navigating our platform and integrating everything properly. We intended to offer a screen-sharing not video-calling option as a means to provide step-by-step assistance, ensuring a smoother process for you. However, We completely respect your privacy and understand your preference.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
So far so good. the price isn't great and the amount of add on cost is ridiculous. The only thing wrong with this service is the price.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
If you feel that our plans are costly, we will help you with upgrading the plan at an affordable as per company policy.
It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Just installed 10 minutes ago. Fast customer service as at now. Will keep using to see how it goes for us.
Thanks for sharing your valuable feedback. We are glad to know that you are happy with the customer service support being fast.
We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team AfterShip
Good job guys, great app!! Easy to use and and made my job a lot easier!!
I haven't used the app yet but the customer service is super fast!! I hope to provide 5* later - when I have seen an order through.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
AfterShip Team
I love the way how easy aftership integrates with shopify in a few simple steps. Even a 3 year old can do it. Great work team. Keep it up.
Works well for Australia Post. Good App!
they make it so simple to set up and connect to your shopify website. I am already thinking of upgrading
So far so good! Hoping this free shipping app looks great and our customers will love it - easy installation!
So far so good. Great app and easy to embed. This is such a great feature to offer customers.