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It's way overpriced. Support is a joke.
Doesn't have any feature that you can't find elsewhere for half price and better support.
DO NOT INTEGRATE YOUR CREDIT CARD INFORMATION WITH THEM, THEY WILL KEEP CHARGING EVEN THE SUBSCRIPTION IS CANCELED. AND SUPPORT WILL NOT HELP YOU TO SOLVE THE PROBLEM.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We're trying to connect you over email so that we can help you with the issue you are facing regarding the Payment for AfterShip.
We are actively working on your concern please be assured.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
This app support is ridiculous. Anurag Pal, the lazy guy that dont want to help me with any of my problems. His words "AfterShip is just a tracking app, contact your courier for support"
Used this for 3 years but now it's unbearable. Overpriced and tracking only really works a handful of times. The customer support only responds once a day so it a week+ to get anything fixed
Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains).
Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.
Hi Umzu team,
Our enterprise sales team will reach out to you. We are in process of fixing the domain issue for returns and will sort it out this week.
I am sure you will give us a chance to rectify these problems and your experience will be much better from hereon.
Best,
Shahbaz
If they figure out their damn sever blows and is always slow, I would give this app a 5 star rating.
POUR LES BOUTIQUES FRANCAISES ATTENTION..
Les notifications sont en anglais, vous envoyez donc les notifications en france en anglais et si vous voulez les mettre en français vous devez payer 107 euros par mois, du délire.. autant dire que les boutiques françaises ne peuvent pas utiliser aftership à moins de payer très cher.. adieu, je vais chercher une autre application.
Je suis désolé d'apprendre que vous craignez que les notifications soient envoyées en anglais au lieu du français et que vous ayez dû payer 107 euros/mois pour recevoir les notifications en français. Veuillez accepter mes sincères excuses pour l'expérience que vous avez vécue.
Votre avis a été enregistré. Vous êtes notre précieux utilisateur et nous nous engageons à fournir le meilleur support à tout moment. C'est pourquoi nous aimerions en discuter davantage avec vous. Nous allons sûrement résoudre tous vos problèmes et veiller à ce que vous soyez satisfait de nos services.
Notre « équipe d'assistance » est disponible 24 heures sur 24, 7 jours sur 7 pour vous fournir de l'aide et résoudre tout problème que vous pourriez avoir.
Vous pouvez toujours nous contacter via l'option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com
Salutations,
Rupam
Équipe après le navire
Most apps cancel your subscription after you delete it from your Shopify site. These guys will happily keep charging until you find out for yourself. Reflects badly on the Shopify brand as well to let customers be shafted in this unscrupulous manner.
Shopify now offers nearly all functionality that Aftership offers. I am cancelling my service after years now that they decided to charge an extra $100 per month to view transit stats, which was previously included in my plan. The company's management clearly doesn't understand how to treat customers. You can't take away features and then offer said features to customers for an extra $100 per month. Not sure what's wrong with this company, but I would avoid anything they build. You'll get progressively higher bills without explanation and then they will take away features you grew accustomed to in order to then turn around and offer them back to you for more money.
We’re sorry to know that you are not happy with the app and new pricing plans.
We're in touch with development team to help you and get back to you soon by an email or chat.
Also, pease accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss to get it fixed. We've sent you an email for your time availability to fix all issues in one go.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Ankush Kumar
Team AfterShip
This app is stealing our customers. You can never remove the "download aftership app" from emails that are sent to our customers. Fair? No!
AI is just a bluff it actually has no AI predictor for ETA as they promise so not worth even paying.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Could you kindly provide more information on the data that was stolen that you referred to? AfterShip does not save customer data, we get the information from the associated eCommerce platform, which was deleted after 120 days. However, we would be pleased to talk to you more about AI prediction or further issues over a brief meeting.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team AfterShip