AfterShip Order Tracking

The app has inconsistence performance with identifying the carriers from time to time, but the support is great: responding fast, providing insights into the system and not letting it go until everything is fixed!

Aftership has been great.. The support from them and the availabilty to get on a call and ask questions whne needed has been amazing. Our Team with Aftership has gone above and beyond making sure that we are able to utalize every part of the software and maintain the service to our customers that we need to maintian a great customer experiance.

Worst experience I've ever had with any app. I've never left a 1-star review. But if you advertise with "$1 for the first month" on the front end, then charge $457 in usage charges during that same month, and then make the entire process to reverse it a huge pain it just feels like a setup. I've presented them with this fact as well: the literal reply from the customer service rep was "I'm not denying anything here". I either don't get billed or I charge back, simple.

Great app. Lots of features, superb customer service - customers love using it!

Great experience with AterShip. Keeping our customers updated on shipping status has greatly reduced the amount of calls that we receive and help drive up our return customer rate.

I am extremely disappointed with this app's billing practices. Despite uninstalling it before the trial period ended, I was still charged. I've now contacted support twice to request a refund, explaining that I wasn't using the app and that it was uninstalled well before the charge was incurred. Unfortunately, my requests have not yet been resolved. Being charged for an app I wasn't even using during a supposed 'trial' period is unacceptable. I would advise others to be very cautious about signing up for this app, as you may be charged even if you don't continue using it after uninstalling. This has been a frustrating experience, and I cannot recommend this app based on their billing practices and lack of timely resolution.

this is the so bad app you pay more for nothing just for nothing there is no cancelation button in the app do you imagine and afership tracking app i had pro plan and app said me that i cant downgrade this is joke i think if you install this you are not free to choose plan they preapare plan for you and dont accept cancel
the minumum star is 1 if there is 0 ...........

This feature has been in place for some time on our Shopify site with no trouble. Today, giving 4 stars for the terrific customer service from their support team in resolving an admin issue quickly and efficiently. Thank you, Abhishek.

They make it very difficult to cancel, we had a subscription and there was no way to cancel. When I went to cancel it the 3rd time it sent me to a chatbot who said 'i cannot help you with this let me send to a human agent'... dont companies legally have to make it simple to cancel subscriptions?

Sadhan provides excellent and professional service in a quick manner! Thank you so much. This app is very good and the tracking page is professional.