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I appreciate the help thank you, we went over setting up my new account and the person was very informative.
The app itself is decent, the customer support is responsive and try their best to be helpful. But this app injects a Global Analytics tag to your site, storewide, that tracks all your customers behavior. This script ignores any GDPR laws, ignores any Cookie Consent popups and makes it impossible for any merchants within the EU to stay GDPR compliant. If your customer refuse cookies according to EU law, the script is still launched at every single page of your website. Aftership need to let store owners handle the Cookie Consent themselves, and also give us the chance to isolate the tracking to only their own tracking page / embedded onsite tracking. Right now, its just all a joke and not possible to take this developer or app serious for anyone having their base in Europe.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team is working on priority on this. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
I've been looking around quite a bit for a good shipping solution. This seems to cover all my needs and then some.
A must App, so easy and simple to use i would recommended to anyone
Great App! Easy to use and a time saver!! Thanks Team :)
It's a really useful concept as on shopify most of the stores rely on delivering there products.
I've been really impressed by the level of customer service provided by AfterShip. Not only is their support team knowledgeable about the app, but they are also friendly and welcoming, making it easy to get the help I need. Thank you, AfterShip, for making me feel like a valued customer.
Dear Customer,
We appreciate your kind words for our customer service & the support team.
While we strive to provide exceptional support to assist our customers, we always welcome our customer's feedback.
Could you please share your availability along with your Time Zone, so that we can schedule a screen-share meeting to understand the concerns and assist you accordingly?
Regards
Team AfterShip
Great support! Fast and precise answers. Will use this app to help my customers track their orders from bisousbijoux.ch
One of the best apps out there.. If you want to have a professional look with your customers use this app! Keep up the good work guys!
The cs is efficient, the app is easy to use and navigate, response rate is great. Simply an app for every business owner and dropshipper.