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I received great assistance so far, my main issue is getting the order mapping to work and receive information from products. Overall I’m not sure if that is an issue with the app so I give it 4 stars but weighted on my only having used it about a week or a bit more. My review may become better or worse after more experience depending how it goes.
Thank you for sharing your feedback with us; we're thrilled to hear that our assistance was prompt and satisfactory. We sincerely hope that your experience with the app continues to meet your expectations.
Regarding the issue you raised, I want to assure you that orders from Shopify are accurately linked with the appropriate couriers in AfterShip, and product information from Shopify is seamlessly synced to the Tracking App. This information will also be visible in the emails sent to your customers.
We are always eager to receive suggestions from our users. Understanding your needs helps us tailor our services to meet your expectations and create a more engaging experience.
If you have any further questions or need assistance with the app, please don't hesitate to reach out to us via the live chat option in your account or by emailing us at support@aftership.com.
We are committed to ensuring that your experience with us is deserving of a 5-star rating.
useful app, like it
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Assistance was provided in a timely manner
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Support of this app is very good. Just needed help and they not only answered my questions but connected on a video call with me
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
The tracking page is fast, and they have a free plan.
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Fast replies, and I just downloaded and I got and got extension trail days. Thank you.
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
could not type anything into the help chat. was weird. it is working now
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.
We are sorry to hear that your experience with us did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you.
Your concerns are important to us. We would like to inform you that our chat option is typically available 24/7. If you encountered any issues while typing in the chatbox, it may have been due to network or browser problems. Alternatively, our team is also available via email, and you can always reach out to us at support@aftership.com. We have taken note of your feedback and will work on addressing it. Please let us know if you require any further assistance so that we can provide you with the best possible solution. We value your business and eagerly anticipate your feedback to enhance your overall experience.
Regards,
Team AfterShip
Did it expect removing aftership branding would be that quick,, quick service I supposed.
We appreciate your feedback and are pleased to hear that you are satisfied with our services.
We value any suggestions you may have, as understanding our users' needs is essential to meeting their expectations and providing an excellent experience.
If you require any assistance with the app, please feel free to contact us through the live chat option on your account or by emailing us at support@aftership.com.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Has a free version and provides great user support
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Priya was helpful and very knowledgeable. Services could be further improved though if agents could be more patient and guide me through the steps bit-by-bit instead of just a walk in the park (by sending a screenshot of the 'settings' and expecting me to know where to locate it).
Last but not least, I would have preferred it if Aftership's agents could offer to help us integrate everything properly instead of us trying to navigate the whole app interface and syncing everything all by ourselves.
Also, as someone who values my privacy, I do not really fancy the idea of screen-sharing (video-calling) to show me how to do it, great suggestion but no thanks for me please.
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.
We understand that you would have preferred a more patient and guided approach from our agents, especially when it comes to navigating our platform and integrating everything properly. We intended to offer a screen-sharing not video-calling option as a means to provide step-by-step assistance, ensuring a smoother process for you. However, We completely respect your privacy and understand your preference.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip