AfterShip Order Tracking , 4.123 avaliações
Refinar
-
Por avaliação
It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.
Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved.
We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
mouais, dommage de devoir etre obliger de prendre la version prenium pour accèder à toutes les fonctionnalités c'est hors de prix
Merci d'avoir partagé vos précieux commentaires. Nous sommes désolés d'apprendre que vous avez trouvé notre plan tarifaire trop cher. Nous avons un plan moins cher avec de nombreuses fonctionnalités.
Nous vous avons envoyé un e-mail pour comprendre vos besoins afin que nous puissions vous aider avec le meilleur plan avec un prix moins cher.
Nous sommes ouverts à vos suggestions.
Vous pouvez toujours nous contacter via l'option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com
Nous ferons de notre mieux pour nous assurer que votre expérience avec nous mérite une note de 5 étoiles.
Salutations,
Équipe AfterShip
No bad at all (for free) however it does two things that I am having issues with:
1. Syncs with US time only - I do business globally and use other country couriers so the info is delayed. My customers recieve the package before they are notified by Aftership - 16 hours BEHIND my customer time zone.
2. They hound you for a review on the app so that you cannot even use it! The banner each and every time covers my mobile devices and is extremely irritating when you quickly need to just check some info. Really annoying to remove, I am writing this review in hopes it stops.
3. Cannot edit any tracking number mistakes, must go back through Shopify.
Decent folks and not a bad app at all, just those issues - the badgering review request is the worst part to deal with.
A+ for the app, D- for the support. Love the functionality of the app, BUT for as critical and time-sensitive a function as communicating with customers about their shipping information -- especially at the holidays -- the developer should offer more and better support than e-mail only a day later than when you need help. Also, the YouTube videos are out of date. We'll keep using it...and hoping we don't need timely help.
Love the app, but the support is slow - I would love a Live Chat function!
It would be instrumental to businesses if it worked every time
The customer can ONLY track their order with the tracking number... NOT using their email address or Order ID. This will not help with customer service unless the customer can input their email or ID to track.... they usually dont have the tracking number!
app works great if i manually add in the tracking #. for some reason my tracking # is not auto syncing.
I've been using Aftership for a few weeks and there are definitely pros and cons.
Pros
The pricing for the premium package is reasonable. I definitely enjoy having notifications sent to my customers. Also, an API that allows them to track their order(s) is great.
Cons
The dashboard summary is nowhere near being accurate - the tracking page shows deliveries happening a specific day while the dashboard does not account for them on that same day. Quite often, I have to add tracking information manually - when that happens, aftership will not capture the destination which makes reporting in this area useless. Although customer service responds in about 24 hours, I usually have to find the resolution to my problem without their help - I will say that I have only contacted them a few times.
Overall, it's an average to maybe slightly below average service given that you have to pay for the important features which do not work perfectly. I admit, this is the only tracking app I've used so far. It has potential to be a great app but it's not there yet.
Useless without notifications unless you pay...