AfterShip Order Tracking , 4.127 avaliações
Well presented App - solves the problem of missing couriers from the Shopify shipping confirmation email template
I give this app 2 thumbs Up. It allows you to send out text and email to customers of step by step notifications of delivery for their package.
After ship is a great tool. I would love to be able to potentially link multiple waybills to 1 after ship tracking item. So if I get a shipment that includes multiple orders, I can put the 1 tracking number that gets all of the products to my shop on the tracking page, and then "update" that same tracking link with a new tracking number that will be the waybill number from my HQ to the customer.
Also, I would love to be able to trigger API events to happen as soon as a product gets marked as "delivered". I want to integrate with a company called Picup which is essentially a local courier company. As soon as the waybill gets marked as delivered, that will make a new "picup" request which will notify a picup driver that the item is ready to be picked up. Possible?
Great app! The best part of this app is that it easily incorporates into your customer's order history page for fast acquisition of shipment status. That has helped reduce customer service calls and valuable time that can be used elsewhere.
My only complaint is that customers will have to already know their tracking information in order to use this feature. I would love to have the ability to let customers use their email address or order # to get their tracking information.
Overall, I am pretty satisfied and support is quick to respond.
Great functionality. Makes eCommerce truly global
Saves energy, frustration and loads of time! Includes the in transit tracking option, definitely helps to know at least when its on its way!
Fantastic app, the graphic chart shows you exactly how many parcels are on the road longer than promised to your customer and gives you control over the performance of your courier.
Customer service is excellent.
Stefan Hoeckenreiner, www.allaboutpods.ie
(compatible coffee pods for Nespresso machines)
Just added the app and haven't used it yet but have heard good things so I have high expectations!!
They have helpful customer service and are always available. We use the free plan and it works great.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at firstname.lastname@example.org
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Just installed the app. Had a couple of questions so emailed support and they got back to me. It will now mean that we don't have to track for customers who want to know where their seat is outside of our Shopify/Aftership backend and app. This is a big time saver. We'll see how it goes and may in the future step up to include Afterhip's Premium capacity.