AfterShip Order Tracking

After 5 years as a customer, we are done recommending AfterShip.

Our custom domains for both the returns portal and tracking page stopped working. We contacted support immediately and spent three months going back and forth with no real answer. After three months, they finally told us the feature had been quietly moved to the Enterprise plan, no notification, no warning, nothing. Our customers could not track their orders for this entire period.
AfterShip removes features from existing plans without telling customers, then sells the upgrade as the only fix. That is not how you treat long-term customers. We would not recommend this platform to any brand that takes its post-purchase experience seriously.

Shivam did a great job today. He maintained his calm and composure whilst I was rushing on questions. He solved all my problems today. Thank so much Shivam for your professionalism

The support team is super helpful and will work diligently to get to the bottom of your questions or any issue you are experiencing!

The app has inconsistence performance with identifying the carriers from time to time, but the support is great: responding fast, providing insights into the system and not letting it go until everything is fixed!

Great app with very helpful support. Karan from AfterShip support was patient, professional, and solved my CSV tracking import issue quickly. Saved me a lot of time. Highly recommended.

Great support experience. Anisha was very helpful. Thank you!

The great customer service! Quick response and help. Thank you!

Excellent Customer support

Dhanush was amazing, 10/10 support. Amazing person and very helpful

Such helpful support! Asmita stuck by me through over an hour of troubleshooting.

Much appreciated!