AfterShip Order Tracking

Very friendly & helpful. Looking forward to get more informative support again!

I use this app to help keep with with customer's tracking information. It helps me a lot by cutting down on customer's inquiries about their product(s) when being shipped.

Amazing support from the customer team !!very easy to use it!!
I start used and I already love it !!!!!

Otimo atendimento, paciente, atencioso e dedicado, aplicativo bem feito e completo....................

This app is amazing and helps customers track their orders effortlessly. I also had to contact customer service and they were so helpful and patient.

Very happy with Aftership. Makes tracking a breeze. Thank you

i used this app to set up tracking page and to better track my orders. so far i love it. it seamlessly works with my shopify store.

Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all.

I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.'

Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.'

Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money?

I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization.
----------

Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.

There is an issue with my order notifications not going through.
Sample Order Tracking: 1000021118952
I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.

Muito prático, além de que o suporte é muito eficiente e rápido em ajudar