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Under no circumstances should anyone ever use this app. They have very sleazy business practices and you will end up paying more than what they reflect in their packages. When you may go over a certain rate, they will hide that from you so you begin to incur higher charges and your bill becomes outrageous. You'll be lucky if they even send invoices to you, which they don't because they are hiding the excess billing from their customers. I've used Shopify for several years and this is the #1 sleaziest app I've encountered. Save yourself and do not use Aftership.
Helps my store out and my customers. No more wondering when items ship or when they will be delivered.
Thank you for your valuable feedback.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.
We are available 24x7, you can always contact us via live chat option available on your account or email us at support@aftership.com
Regards,
Neelima Aggarwal
Team AfterShip
Probably the best group of Shopify app developers out there especially for a newly started store. They basically offer highly professional marketing, review and logistic tools for free and only begin to charge as you scale up as a business. A model other developers should follow. The common issue for new starters is not having the capital to justify expensive subscriptions to apps until they begin to turn over enough revenue. The Automizely group basically solves this issue for everyone with the added bonus of exceptional customer service. 24/7 and super responsive team. Their apps are also more functional than many others that charge subscription fees from the very start. Super impressed with this group as they've helped us scale significantly to the point that we would be more than happy to pay and continue with their service long term.
Works well for my needs. I can now follow up with customers if they have shipping issues. I appreciate Aseem for helping me
Great to have to track your customers order...recommending all Drop shippers.
Works well, integration into my store could be more automated.
Good Customer service
AWESOME app! Super easy to use. I love it and customers love it... What more can you ask for?!
awesome customer service and on top the i really like the app an would gladly recommend this amazing app
If i could give 0 stars I would do it. I have contacted support for 5 days trying to solve an issue we are having, aligning the correct carrier to each order. They keep saying it is fixed and it's not. I was finally able to get a meeting with their developers so we could fix it and no one showed up. Extremely unprofessional Edit - They fixed the issue after this.
I can see that you are not happy with the customer service support as your issue regarding aligning the correct carrier to each order was not resolved. I apologize for the inconvenience this has caused you.
Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team AfterShip