Recensioner (4 775)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 83 % av omdömena har 5 stjärnor
  • 9 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
Redigerat 6 november 2020

AfterShip worked great for years, and then all of a sudden, the notifications to our customers started to make no sense. The *|ITEM_NAMES|* tag has been broken since the beginning of August 2020. Customers were receiving notifications with tracking numbers that didn't match with the product mentioned in the notification. It caused a CX nightmare. We opened a support ticket in the beginning of August when this began happening. Support said that they would have it fixed by October. That sounded like a long time to wait, but we waited. Now in the 3rd week of October the issue is still not fixed, and today we receive an update to the support ticket which states "We will certainly fix it this quarter". We've had to turn off AfterShip notifications while waiting for support to fix the problem. 6+ weeks later, we still can't send out shipping notifications to our customers and support hasn't been able to fix the problem. UPDATE: 11/6/20 - still doesn't work. When will the *|ITEM_NAMES|* tag be fixed?

WinkBeds
USA
Mer än 5 år användning av appen
AfterShip svarade 19 oktober 2020

Hello,

We are diligently working in order to implement the fix. It requires very careful implementation so that it should not impact the other function of the application.

Rest assured, We will keep you informed regularly about the progress.

Regards,
Mukul Saxena

18 maj 2021

Great customer service, really impressed by how quick my concerns were addressed. Would recommend...

Powerful.ie
Irland
Mer än 5 år användning av appen
13 juli 2023

The developer runs another set of apps under the name "automizely" that "generate traffic". Guess where this data comes from? It seems to come from unsuspecting websites that installed "aftership apps".

Need proof? Go to your thank you page, and you will see several "remarketing" pixels that do not belong to you. The Aftership app seems to collect your user data, and then sell as part of their other venture "automizely".

Once I raised it with them, they agreed to remove, but after 2 weeks, they are still dragging their feet.

Sunday Mattress
Indien
Mer än 5 år användning av appen
AfterShip svarade 17 juli 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team has already worked on and fixed this for you.

We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

29 maj 2023

Shreyasi at Aftership support was extremely helpful and responsive, and sorted out my request quickly. Highly recommend :)

House of Knives
Australien
Mer än 5 år användning av appen
16 oktober 2021

This is a wonderful app. Im using this app to help my customers track their shipping. Easy set up and automatically tracks for me.

Mobile Gadget HQ
USA
Ungefär 5 år användning av appen
15 april 2021

Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!

AMERICAN SOCKS
Spanien
Ungefär 5 år användning av appen
25 februari 2014

So easy to use and make tracking orders a breeze! Thanks AfterShip!

REDROCK
Storbritannien
Ungefär 2 månader användning av appen
15 augusti 2014

AudioShop.co use this handy app and our customers appreciate being able to enter their tracking details very easily with great looking results. Better than the USPS tracking system.

AudioShop Instruments and Recording
Australien
Ungefär 2 månader användning av appen
18 januari 2024

Great support provided by Ankit from the Aftership Support Team. Highly recommended!

Proaim.com
Indien
Mer än 4 år användning av appen
8 juli 2017

Don't have an opinion yet, just giving up to popups asking to leave a review.

Stitchinko
USA
Ungefär 5 år användning av appen