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I needed help changing my sender email, i got connected with Priya, she helped all the way through, she was quick, she answered all questions.
Seems like the perfect solution to making sure my customers are happy and notified. This takes the guess work out of some things.
great app. really usefull!!! :) tks
Great app, super quick tech support when needed. Tracking app has cut down on customer emails based on shipping ETA's considerably!
The customer service is fantastic, extremely helpful. Thankyou very much. I thoroughly recommend AfterShip to anyone for their tracking service.
If i could give 0 stars I would do it. I have contacted support for 5 days trying to solve an issue we are having, aligning the correct carrier to each order. They keep saying it is fixed and it's not. I was finally able to get a meeting with their developers so we could fix it and no one showed up. Extremely unprofessional Edit - They fixed the issue after this.
I can see that you are not happy with the customer service support as your issue regarding aligning the correct carrier to each order was not resolved. I apologize for the inconvenience this has caused you.
Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team AfterShip
I used this app to add an order tracking page to my website so that customers can have a better experience. The app works great and there is amazing support. Highly recommend!!
good
Great customer service, very fast and responsive to customers wants and concerns. Adding this feature to your store will help customers trust you and buy again.
This app helps my customers stay up to date with their orders. I contacted customer service for assistance with setting up plans for my store and Ankush was able to provide me with great customer service. And was able to provide a 10% off discount as a special gift. He was so helpful and went above and beyond to make sure I was satisfied. Thank you, Ankush!