AfterShip Order Tracking

Lovely app, simplifies keeping track of orders nicely!

UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.

The app has many great features, so far I find AFterShip very helpful & useful. I needed help with changing some data to match up with my business info and the customer service rep. was very helpful and showed me what to do. I like that you have the ability to edit features within the app. All in all, good customer service, easy solution, useful app!

I like the service (essential for my customers), but the customization could use some work to match brand styling better.

Shreyasi is the best! I was struggling with verifying my email and updating my email setting for the tracking of my customers' orders, she helped me fix all 3 of my issues and the app has always worked wonderfully for me, I'm so grateful for the excellent customer service.

It's very helpful to our store. Highly recommend it! Aseem is very patient with us, nice support!

Great app! Saves so much time with clients! The service pretty good, super happy to know that customers would be informed about their order status in real time ! thank you !

Great support, resolved all of my issues fast. The branding logo was removed very fast, as well as my e-mail change and verification questions. Thank you!

You guys are the best. Thanks for having great customer service. I love that I can always get my questions answered when I'm looking for something or can't find something.

I just used the application so I have not yet explored the application to have a clear opinion, however it has very interesting features, a very responsive and efficient after-sales service. Possibility to customize the order tracking page, to suggest products to increase your average basket, and many other features... I like it