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It is easy to use and sync, but it's a little difficult to see all shipment information at once.
For my first week with Aftership, everything is going great.
hope to continue...
Awesome app. Except for a tiny misstep with my second order not automatically showing on the Aftership dashboard, everything was just super. Love the simple Aftership page for tracking that I installed. Clean interface. Love their customer support too. The only thing that I didn't like at all was keying in the codes in my liquid templates. I gave up trying to install the button, although I managed just fine on my own installing the page.
Recently installed this product, currently in the testing phase, though a lot of things are hard to find.
Thank you for sharing your valuable feedback. As you have mentioned you are facing some difficulties in AfterShip, we are more than happy to assist you.
We have sent you an email to discuss it further.
Kind regards,
Mudit
Useful app
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
The support team is helpful, knowledgeable and diligent. They stick with you until the problem is resolved. The app is pretty decent once you've set it up properly. Not the most customizable interface in the world, but enough that you can sort of make it look like part of your site. if you squint :-) I wish the customer interface displayed the tracking timetable in a moe graphical and attractive manner.
The problem is that a lot of shippers don't provide very detailed tracking info from their side, so it's sometimes frustrating for our customers. That's not Aftership's fault though.
A bit expensive though at $69/month. The free plan is ok for smaller stores.
Remember to activate your shipping vendors in the Settings, otherwise tracking requests will incorrectly report 'shipment not found' results.
Hey :)
Thank you for your honest feedback.
We’re working round the clock to incorporate more advanced features to help merchants give the best tracking experience to their customers.
For example, we’ve launched a mobile tracking app to enable on the go shipment tracking for the customers.
1. Customers can get real-time order status updates via the AfterShip iOS and
Android tracking apps.
2. Users can insert the "Track order with AfterShip" button to the Shopify
order confirmation page to encourage customers to download the app.
3. Courier mapping to help users import Shopify orders to AfterShip with the
correct couriers.
We would love to help you further in case the above features aren’t meeting your requirements, simply drop in your feedback.
Furthermore, our Support Team would be more than happy to assist you further with whatever else you need, feel free to contact us anytime.
This app is communication with my customers after shipping.
Doing a good job.
I still need to figure out all the available functions.
Thanks
Thank you for your kind words.
Please take your time and check the features & functionality of the platform and please let us know if you have any suggestions for us.
We are really eager to know how we can make your experience better.
Regards,
Riyaz
AfterShip Team
So far it has been tracking my tracking numbers and I like the customizable page that looks legit enough. For a free app, nothing to complain about so far.
I started trying Aftership after a friend recommended that I try them out! So far I have had nothing but a good experience with them!
Great tool to track your customers' order. The reason I didn't give 5 stars is that it didn't sync with my store automatically and I have to enter all tracking manually. Otherwise, amazing and easy to use.