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The customer service support provided by AfterShip has been top-notch. The team responds within a short span of time and is always eager to help solve any setbacks. Such great customer service has given me the confidence that I've made the right choice while choosing AfterShip as my tracking assistant app.
I would recommend this to shopify owners. I just installed it and so far it looks great. Simple to install, simple to use, and it takes the headache out of checking tracking numbers!
Four stars only because I just installed it. :)
Perfect App to keep customers updated about shipping and delivery. Adds an extra customer service level to your store. Easy to use and install.
this app is a logistics life saver
Priti was amazing! Perfect! Everything that I asked was explained to me. I'd say I'm in love with this customer support. Very quick, you notice that you are talking to a human and not a machine. Priti was very helpful and kind.
Saransh was fabulous as well. She helped me claiming a gift. Very efficient!
I have been with aftership more than 3 years and aftership shipping notifications to my customers helped to avoid issues and extra work for customer service. It lowered unsuccessful delivery rates.
I had a great experience with AfterShip tracking and customer support. Ankit was very helpful and walked me through the whole process. The tracking system is interactive and self-service, which makes it easy for customers to use. Overall, I highly recommend AfterShip for any Shopify store looking to improve their tracking experience.
What a fantastic app. And free! You can't get a better deal than that!
This should be one of the "Must-Have" Apps that every new shop owner is told to install.
In fact, Shopify should buy it and give it to everyone.
The customer service is quite amazing, they coached us through any help we needed and answered every question. The overall system is clean and easy to use. We love the customer-facing tracking page (we do the paid version).. the design is quite better than what even top e-comm sites who develop their own pages have. 110% recommend
I've recommended AfterShip Tracking to colleagues partly because of the phenomenal customer service. Every time I've reached out with a question or issue, they've been extremely knowledgeable and highly effective in their responses. You can tell they genuinely care about your satisfaction with their app, and that kind of level of attention is brilliant advantage when trying to run an online shop.