AfterShip Order Tracking , 3,772 条评论

  • 81% 的评分是 5 星
  • 10% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星

It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.

The Keratin Store
使用应用的时长: 6年多
Automizely & AfterShip已回复 2023年3月21日

Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always contact us via the live chat option available on your account or email us at

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip


Disgustingly expensive app for what it does.
It's a necessity for my business for the delivery triggers to Klaviyo, but this is all I use it for. If I didn't use it for this I would continue using something far cheaper.

使用应用的时长: 5个月
Automizely & AfterShip已回复 2022年5月30日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We're trying to connect you over the email so that we can help you with Klaviyo and Price plans to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at

Ankush Kumar
Team AfterShip


Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application.
In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Rejuva Fresh
使用应用的时长: 3个月
Automizely & AfterShip已回复 2021年11月28日

I can see that you are not happy with the customer service support as your issues were not resolved. I have gone through the Chat history and can see that your issues regarding - 1) outdated tracking information and extra shipments appearing on tracking pages and 2) 10% of shipments delivered by certain carriers that were not trackable on the tracking page are not being resolved yet.

Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip


Meh. Nothing special. Also, after I un-installed the app they kept charging me for 2 months until I asked why and couldn't give me very good answer. be careful of these sneaky ppl!

little luba
使用应用的时长: 大约2小时
Automizely & AfterShip已回复 2021年4月13日

We apologize for the inconvenience, customer satisfaction is always the number one priority for us.

We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.

AfterShip Team


Mal optimisée pour le dropshipping ! L'appli ne permet pas de masquer le transporteur Aliexpress Sandard Shipping s'il est activé. Problème, s'il est désactivé, le statut du colis n'évolue pas avant sa prise en charge par le transporteur local. Cela laisse potentiellement un gap de 10-15 jours avant que les infos de tracking ne commence à remonter. C'est source d'inquiétude pour le client. L'appli est également buggé avec des tracking qu'elle n'arrive pas à faire apparaitre sur la page de tracking ("commande introuvable")... source d'incompréhension pour le client. ET SVP soyez plus transparents sur les features qui disparaissent quand la période d'essai se termine !!! j'ai eu la très désagréable surprise de découvrir que des mails en anglais ont été envoyés à mes clients sans que je le sache ! La personnalisation initiale avait été effacée. Problème : dans le dit mail en question apparaissait Alixpress, j'ai donc perdu un client à cause de vous. Le support était à peine compréhensif. Conclusion: j'ai changé d'appli et je suis allé chez votre concurrent Parcel Panel qui a bien compris les besoins de ses clients en dropshipping. Je mets 2 étoile pour la page de tracking qui est belle

Mon Apollon
使用应用的时长: 29天
Automizely & AfterShip已回复 2020年12月3日


Thank you for your feedback.

We are afraid to inform you that we do not have the feature to change the courier name on the tracking page as of now. However, we will update you once we have this feature in our app.

Also, regarding the pricing plans, you can visit our official website or refer to the below link to know more about all the plans.

If are having any other queries, you can connect with us anytime at or through the live chat feature of our app.

Manish Mittal


I don’t know yet as I think the app is forcing me to review before I can use it even, I have to review before using?? I will let everyone know once I have had it for a month at least

使用应用的时长: 3个月
Automizely & AfterShip已回复 2020年10月1日


I understand your concern.

One of our support members will get in touch with you for help.

Mukul Saxena


Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..

T.A.S. Amsterdam
使用应用的时长: 7天
Automizely & AfterShip已回复 2020年9月3日

Hi Noura,

This is certainly not the experience we wanted you to have. I have dropped you a personal mail to understand things in detail and sort everything out.
Please check and allow us to make your experience a 5-star.
Looking forward to your reply.



Wont let me upgrade app. I cant uninstall it just because i want to upgrade, ive already setup a lot of things in there.

Lady Like Store
使用应用的时长: 2个月
Automizely & AfterShip已回复 2020年8月18日

Thank you for your review, please respond to the email sent to you.


THE APP IS SO G0OD BUT i cannot fix only one couriers which is china ems epacket please help me with it

使用应用的时长: 6个月
Automizely & AfterShip已回复 2020年5月21日

Thanks for the review, can you please respond to the email sent. We'll check and fix.


M'as été conseillé, pas eu le temps de l'essayer ! Cette évaluation est arrivée avant la fin de sont installation.
A plus tard pour une évaluation plus constructive !

使用应用的时长: 1天